▷ Only 24h Left: Outbound Call Centre Manager

4 weeks ago

City of Melbourne, Australia James Frizelle's Automotive Group Full time

- Attractive salary package
- Join a national company with dealerships across QLD, NSW, VIC
- Enjoy access to our Staff benefits, including discounts on parts and servicing

Join our dynamic and rapidly growing team as an Outbound Call Centre Manager to lead our service department’s outbound team.

Position Overview

In this critical role, you will oversee all outbound communication efforts related to service bookings, customer retention, recall campaigns, and workshop load optimisation. You will be responsible for driving revenue growth, increasing customer retention, and ensuring a consistently high level of customer engagement.

Key Responsibilities

- Recruit, train, coach and manage a team of outbound service booking agents

- Develop and execute call campaigns for servicing appointments, recalls, and seasonal promotions

- Coordinate outbound booking volumes with workshop capacity

- Track and report daily/weekly outbound performance metrics

- Ensure all customer interactions reflect the dealership’s values and brand standards

Requirements

- Strong leadership qualities with excellent communication and interpersonal skills

- Intermediate level in Microsoft Office applications, including Word, Excel and Outlook

- Ability to set goals and targets and organize a team

- A thorough understanding of Business Development Centre operational practices and procedures

- Knowledge of Service systems and procedures

Benefits

- Commitment to development and mentoring from your team

- Competitive salary and performance-based bonuses

- Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being

- Exclusive discounts on vehicles, parts and servicing

- Benefit from our Employee Assistance Program (EAP), providing support and resources

- Paid parental leave to support you and your family

Join Penfold Motor Group, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 330 dedicated employees across multiple locations in Victoria, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.

#J-18808-Ljbffr

  • ▷ Only 24h Left: Customer Service Officer

    3 weeks ago

    City of Brisbane, Australia ROBERT WALTERS AUSTRALIA Full time

    Join a leading international healthcare group as a Customer Service Officer in Brisbane CBD. Deliver exceptional customer experiences in a supportive, inclusive environment focused on integrity and growth. Enjoy flexible work arrangements, career development, and training opportunities. Be part of a vibrant team where your ideas are valued and professional...

  • Leading Hand

    2 weeks ago

    City of Brisbane, Australia Hastings Deering group Full time

    Leading Hand page is loaded## Leading Handlocations: Australia | SEQ | Brisbane - 98 Kerry Rdtime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 31, 2025 (30+ days left to apply)job requisition id: JR116786**Company :**Hastings Deering (Australia) Ltd**About the Role**Whether you’re kicking off your career or looking...

  • Only 24h Left: Customer Relationship Manager

    2 weeks ago

    City of Melbourne, Australia Credit Corp Full time

    Be a part of Australia's largest promoter of financial inclusion with 2200+ people across the globe. Customer Relationship Manager - Melbourne CBD location, a short walk from Southern Cross Station and local shops and eateries - Monday–Friday, 8:30AM–5:00PM (no weekends or late nights!) - Full training provided + gain a nationally recognised Cert III...

  • Only 24h Left: Recruitment Coordinator

    2 weeks ago

    City of Brisbane, Australia Montrose Environmental Group Full time

    Recruitment Coordinator page is loaded## Recruitment Coordinatorlocations: AUS-Queensland-Brisbane: AUS-New South Wales-Sydneytime type: Full timeposted on: Posted Todayjob requisition id: R7462We are looking for a full time Recruitment Coordinator based in our Brisbane office who can hit the ground running. Reporting directly to the HR Manager and...

  • Call Centre Specialists

    5 days ago

    Melbourne, Australia Modis Full time

    Initial 6 month contract with further extensions - Multiple locations: Melbourne, Adelaide, Brisbane - Hyrbid working environment - Are you a skilled communicator with a passion for customer service? We are currently seeking _**_Multiple Call Centre Specialists_**_ who would like to work in a fast-paced and dynamic environment. _ As a Call Centre...

  • Call Centre Operator

    3 weeks ago

    Council of the City of Sydney, Australia Manpower Australia Full time

    Job Title: Call Centre Operator Location: On-site, Regents Park, NSW Employment Type: Full-Time About the Role We are seeking a dedicated and customer-focused Call Centre Operator to join our clients amazing team in Regents Park, NSW. This full-time, on-site role is ideal for someone who thrives in a fast-paced environment, enjoys helping people or looking...

  • (Only 24h Left) Customer Service Administrator

    3 weeks ago

    City of Brisbane, Australia Royal Flying Doctor Service of Australia Full time

    Overview Love speaking to people and have great attention to detail? Join our award-winning team delivering exceptional supporter care and admin! Classifications - Admin / Secretarial / Office Support - Administration - Permanent / Full Time Key points - Competitive salary + super + tax free benefits up to $18,550 - Permanent, Full-time positions based...

  • Manager - Manufacturing [Only 24h Left]

    2 weeks ago

    Council of the City of Sydney, Australia Cochlear Limited Full time

    Manager - Manufacturing page is loaded## Manager - Manufacturinglocations: Sydneytime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 26, 2025 (22 days left to apply)job requisition id: R-622443## **Please submit your application as soon as possible, as we reserve the right to close this advertisement at any...

  • Call Centre

    6 days ago

    Melbourne, Australia Conquest Personnel Pty Ltd Full time

    Excellent package on offer with guaranteed commission for the first 3 months Get trained by the best in the business Lots of opportunity for progression This highly successful Automotive Group is looking for a superstar to join the call centre team!! **What's in it for you?** - base + super + commission (comms guaranteed for the first 3 months) - Berwick...

  • (Only 24h Left) Relationship Manager

    3 weeks ago

    City of Melbourne, Australia Sportsbet Pty Ltd Full time

    About Us At Sportsbet, we’re all about bringing excitement to life for our 2 million customers. As part of the global Flutter Group, we’re a tight-knit team of 1,300 in Melbourne, Sydney, and Darwin, passionate about challenging the status quo. We’re proud to be recognized as one of LinkedIn’s Top 25 Companies and one of the Top 10 Workplaces for...