(Only 24h Left) Customer Service Administrator

Overview

Love speaking to people and have great attention to detail? Join our award-winning team delivering exceptional supporter care and admin

Classifications

- Admin / Secretarial / Office Support
- Administration
- Permanent / Full Time

Key points

- Competitive salary + super + tax free benefits up to $18,550
- Permanent, Full-time positions based in Brisbane

Description

Are you a confident communicator with a background in call centre or administrative work? We’re excited to offer two permanent, full-time roles for Supporter Care Administrators within our Fundraising & Philanthropy team. Providing phone-based donor support is central to these roles — you’ll be the warm, professional voice connecting supporters to our mission. You’ll manage both inbound and outbound calls, deliver exceptional customer service, and provide accurate administrative support. These roles involve handling transactional tasks and collaborating closely with our fundraising, data, and finance teams — playing a key part in driving our strategic growth. At the Royal Flying Doctor Service (RFDS) (Queensland Section), you’ll be driven by purpose, not tasks; it’s about being part of an organisation where, whatever your role, you make a difference each day to people’s lives.

Who are we looking for?

- Previous inbound and outbound customer service phone experience
- Exceptional phone manner and ability to adapt communication style
- Previous experience working in administrative role
- Previous financial or data entry experience with ability to perform repetitive tasks with a high degree of accuracy
- Ability to respond to customer queries in a courteous, prompt, accurate and confident manner
- Self-motivated and ability to meet tight deadlines with a high degree of accuracy
- Ability to function effectively as a member of a team

Responsibilities

- Respond to supporter enquiries via phone, mail, and email daily, ensuring a timely and high-quality experience
- Conduct outbound thank-you calls to key supporter segments to support donor retention
- Apply empathetic negotiation skills for regular giving cancellations or opt-out requests
- Process donations received via all channels (phone, mail, online, bank deposit) including opening mail and issuing receipts, with accuracy and efficiency
- Follow up on failed or incomplete payments and reprocess transactions as needed
- Maintain and update supporter records in the CRM, including contact details, preferences, and relevant attributes
- Action regular giving procedures, including decline management initiatives
- Collaborate with Finance to meet end-of-month deadlines
- Support community fundraising admin tasks, including issuing letters of authority, managing donation boxes, and general support as needed
- Contribute to a culture of innovation, continuous improvement, and supporter-centric service
- Provide general support to help achieve Fundraising & Philanthropy team goals

Benefits

- Join our multi-award-winning Fundraising & Philanthropy team
- Competitive salary + super + tax free benefits up to $18,550
- Permanent, Full-time positions based in Brisbane
- Access to generous not-for-profit tax-free benefits up to $18,550
- Access to Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice
- Receive Private Health insurance discounts
- Access to a Fitness Passport for staff and family members

Why work for us?

The RFDS (Queensland Section) is a leader in delivering aeromedical and primary healthcare to remote, rural, and regional communities. As RFDS approaches its 100th year, there are innovative initiatives on the horizon and many new prospects around the corner. We value our people and are passionate about making a difference for those who live, work and travel in remote Australia. By joining RFDS (Queensland Section), you will have access to:

- Be part of an award-winning Fundraising & Philanthropy team focused on donor-centric care
- Great work-life balance with work-from-home options and free parking when at the office
- Access to generous not-for-profit tax-free benefits up to $18,550
- Access to Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice
- Private health insurance discounts
- Fitness Passport for staff and family members

Application details

The roles will close on Friday 10 October 2025; shortlisting will begin immediately, so don’t wait to apply. For more information, contact RFDS Talent Acquisition on 07 3852 7553 or recruitment@rfdsqld.com.au. The successful candidates will be subject to a police check and may be required to undergo a medical assessment and pre-employment drug and alcohol testing. A valid, unrestricted Australian Driver's Licence is required. The RFDS acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the First Inhabitants and Traditional Custodians of the land. We are committed to eliminating discrimination in healthcare and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.

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