IT Service Desk Officer

- Support the team and customers in a job where no two daysare the same.
- Working predominately Monday to Friday with the addition ofworking two weekends in a 6-week period (either on call orbased at the Brisbane International Cruise Terminal) andvarying start and finish times allowing for balance, no matterwhat’s important to you outside of work.
- Further develop your service desk/network background withthe opportunity to contribute to technology projects
- Respectful and supportive team environment
- Remuneration is $94,645 (with yearly increases) plussuperannuation and allowances
- Generous leave allowances including 18 week paid parentalleave (gender neutral) and options to purchase additionalannual leave.

Ready for the best career you neverimagined?

Join our team as an IT Service Desk Officer,where you will be the first point of IT support contact, assistingstakeholders and customers with IT requests, whilst also helpingupskill our people's digital capability to minimise user-error.

You will predominately be based from the Port Office located atPort of Brisbane with a rotating roster supporting the BrisbaneInternational Cruise Terminal located at Pinkenba.

Passionate, skilled and great with people: Here’swho we’re looking for.

- You’re experienced in understanding and applyingInformation Technology Infrastructure Library (ITIL)practices.
- You have good technical support skills in a wide range ofICT disciplines (devices, applications, technologies,systems).
- You’re curious, keen to learn new skills andtechnologies and love working with a range ofstakeholders.
- You’re proficient on Microsoft 365 (Teams,SharePoint, Exchange, Intune), and Azure Active Directory
- You’re a problem solver and love working within ateam.
- ITIL certification is highly regarded.

This bit mattersWe’re an equalopportunity employer and we’re proud of our diverse workenvironment. We are also on our own journey to support an even morediverse and inclusive workplace culture. We recognise the need tocontinue to encourage diversity and strive to have a workforce thatis representative of our community. If you have any questions aboutour inclusivity or accessibility, please do get intouch.

Five reasons why we hope you’llapply.

You’ll enjoy some great benefits at Port of Brisbane,including a Healthy Lifestyle Program, a free on-site gym, asubsidised Café, generous leave allowances and a commitmentto developing our people. But joining us in this role should meanso much more.

1. A diverse role where every day’sdifferent
As an IT Service Desk Officer you’llget interesting, varied work, as you engage with a diverse,dispersed workforce. What’s more, you’ll love theopportunity to bring fresh ideas and impact your future resume. Asa techie, we’ll invest in your development to stay up to datewith innovative solutions and industry trends.

2. An important job, a powerful purpose
Whatwe do at Port of Brisbane affects all Queenslanders and many whovisit our proud state. So it’s vital that we ensure aconnected workforce, with technology operating at its best.

3. A place where flexibility matters too
Weexpect a lot from our people, who are committed and dedicated toour mission. But in return for your efforts, you’ll enjoyflexibility and balance, no matter what’s important to yououtside of work.

4. A welcoming, supportiveculture
You’ll find so many friendly, connectedpeople at Port of Brisbane, and our Technology team are noexception. We get on well and love to collaborate, with our focusalways on our customers. And there’s always a helping hand, acoffee or a ‘You’ve got this’ when you needone.

5. A proud reputation; a brightfuture
You’ll join a company renowned for bestpractice in our industry, and a Technology team that is proud ofhow much we consistently achieve. But we’re not sittingstill. Bring your fresh perspectives and expertise to a team thattruly values them.

Ready for the best career you never imagined? Applytoday

If you’re interested in the role and think you fit thebill, we’d love to hear from you

You must be an Australian citizen, permanent resident or hold avalid work permit or visa. You’ll also be required tocomplete pre-employment checks, including a national policecheck.

As there’s no public transport to our sites, you’llneed a valid driver’s licence and reliable transport.

#J-18808-Ljbffr