Advice Change Manager

2 weeks ago

Sydney, Australia Macquarie Bank Limited Full time

Our Private Bank team is dedicated to delivering exceptional client experiences through innovative advice technology solutions. By driving strategic transformation, we aim to simplify processes, enhance efficiency, and improve both client and staff experiences across our business.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone contributes ideas and drives outcomes.

What role will you play?

As a Change and Transformation Specialist, you will manage end-to-end change initiatives within our Private Bank business. You will collaborate with clients, bankers, advice services teams, product specialists, and leadership to deliver transformational change. Your focus will include driving continuous improvement in key advice systems, such as Salesforce, and sourcing and implementing new systems to enhance our advice lifecycle.

What you offer

• Proven experience in developing and maintaining high-quality change management deliverables, including communications, training, stakeholder engagement, and change impact assessments.

• Strong background in managing business-wide transformation and change initiatives, especially those impacting processes and technology within the financial advice sector.

• Demonstrated expertise in stakeholder management, negotiation, and influencing, with the ability to engage effectively at all levels.

• A client-focused mindset, with a passion for transforming client interactions and delivering exceptional customer experiences.

• Deep understanding of advice processes, advice technology systems, and best practice implementation, coupled with excellent communication and organizational skills.

We welcome applications from anyone inspired to build a better future with us. If you're excited about the role or working at Macquarie, we encourage you to apply.

What we offer

At Macquarie, you’re empowered to shape a rewarding career. Our employees have access to a wide range of benefits, depending on employment type, including:

- 1 wellbeing leave day per year
- Up to 5 additional service bonus leave days per year
- Up to 20 weeks’ paid parental leave for primary caregivers, along with 12 days of transition leave upon return, and 6 weeks’ paid leave for non-primary caregivers
- 2 days of paid volunteer leave and donation matching
- Up to 12 months’ gender affirmation leave, including 6 weeks’ paid
- Access to Employee Assistance Program and wellbeing benefits, including health checks and flu vaccinations
- Flexible working arrangements, dependent on role
- Reimbursement for work from home equipment

About Banking and Financial Services

Our technology-driven retail bank supports clients to achieve their full potential—buying a home, growing a business, or investing to manage wealth.

Our commitment to diversity, equity, and inclusion

We foster a diverse, equitable, and inclusive workplace. We encourage applications from all backgrounds and identities. We are committed to providing reasonable adjustments during recruitment and employment. For support, contact our team or let us know in your application.

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