Relationship Support Officer

Relationship Support Officer page is loaded## Relationship Support Officerlocations: Melbourne Central Towers - Level 19time type: Full timeposted on: Posted 4 Days Agojob requisition id: R8036The primary responsibility of this role is to ensure the continued efficient workflow planning and execution for daily activity; optimum activity in Relationship Associate’s diaries, effective logistics-management and problem-solving.The Relationship Support Officer will support the Relationship Managers and the Regional Manager where required.You will be working with Marketing Team, Customer Relations Team, and divisions of the Sales Team to support our Employer Clients and Customers.**KEY RESPONSIBILITIES*** Regular communications to key stakeholders, raising visibility on workforce planning issues* Client profile management, create, amend, and notify relevant teams of updates* Assist Relationship Associate’s to help schedule and organise packs for Inductions/Orientations* Ensure all communication with employer sites is recorded correctly in CRM for example phone conversations, email communications etc in the respective fields* Update CRM for Data Integrity ensuring correct employer records, FTE, contacts are populated* Execute on specified employer sends for social media posts/digital tiles that are identified by RMs* Build strong and effective working relationships with customer representatives to achieve business objectives and superior customer satisfaction.**To be successful in this position you will have:*** High level of communication skills with the ability to influence stakeholders at all levels* Ability to perform in a self-directed, outcomes focused and fast-paced environment* A strong commitment to the provision of customer service excellence* Strong time management, organizational and prioritizing skills* Track record of achieving high levels of customer satisfaction.* Demonstrated attention to detail exhibiting commitment to ensuring completeness and accuracy of tasks, information, and activities.* Highly developed communication skills with the ability to develop strong relationships and work cooperatively with internal and external stakeholders.* Demonstrated ability to prioritise utilising solid judgment and decision-making capabilities.* Demonstrated ability to work effectively as part of a larger team, whilst showing a mature and motivated desire to achieve results autonomously.**Desirable:*** Knowledge of salary packaging would be advantageous.**What we can offer you:*** **Novated leasing benefits and discounts*** **12 weeks paid parental leave** and access to our Parents Portal* **Comprehensive learning and development opportunities** to support your career growth* **Sonder digital wellbeing platform**, providing personalised support 24/7, plus annual flu vaccinations* **Default Income Protection Insurance** reimbursed for members of the MMS Default Super Fund* **Exempt Employee Share Plan**Embracing our value of **Everyone Matters** we hold a collective commitment to foster an environment where all differences are valued and respected.* We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.* We embrace hybrid working and welcome conversations about flexibility.Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially. We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at mmsgrouprecruitment@mmsg.com.auThe McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia’s salary packaging industry to today, MMS has a proud history of innovation and exceptional service.Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.
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