Application Support Specialist

6 days ago

City of Melbourne, Australia Cognizant Full time

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.

Position Summary

Analyze user requirements and troubleshoot on hospital care applications in both front-end and back-end system. Provide expertise and strategic guidance in software design activities, including financial evaluations and recommendations for software purchases and upgrades. Manage incidents and service requests by using the various tools like JIRA, ServiceNow and salesforce platforms, adhering to predefined SLAs. Research, consult, and evaluate system program needs, identifying technology limitations and proposing solutions.

Mandatory Skills

- HTML coding.
- CSS and JavaScript language.
- Extensive experience in Microsoft SQL Server Database design, developing SQL Queries, PL/SQL stored procedures, Views and triggers using SQL Server 2000/2005/2008.
- Experience in ASP.NET application.
- Experience working on IIS, SSIS, SSRS Services.
- Working experience on JIRA and Visual Studio Platforms.
- Solving the bugs and issues, providing solutions to the client.
- Effective in working independently and collaboratively in teams performance optimization

Roles And Responsibilities

- Develop and execute SQL scripts, debug code, and implement fixes for production issues.
- Configure and deploy changes based on service requests.
- Test and validate configurational changes in test environments to meet business requirements. Deploy software patches, updates, and change requests while ensuring compliance with quality standards.
- Test, debug, and resolve errors within applications programming languages using established protocols and guidelines.
- Provide technical support and service to all team members and help in educating about the product to resolve the issues and provide effective service to clients.
- Provide technical walkthrough to the development team to understand the product workflow for any enhancements and bugs fixes.
- Actively participate and contribute to team collaboration efforts.

Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

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