Application Support Specialist

10-month fixed-term contract

About Us

You may not have heard of Bapcor, but you will know our brands. We're Asia Pacific's leading provider of vehicle parts, accessories, equipment, service and solutions and – through our businesses like Burson, Autobarn, Midas, Truckline and Baxters – are inside cars, on four-wheel drives and all over trucks.

In joining our team, you'll be welcomed into a supportive business that spans more than 1,000 locations with over 5,000 team members across Australia, New Zealand and Thailand. We are passionate about our team, with safety and inclusivity at the forefront of everything we do. We're also passionate about our customers, products, and living our values of:

• Doing the right thing
• Being in it together
• Giving a damn
• Getting it done

About the Role

We are seeking an experienced and proactive Application Support Specialist to join our IT team on a 10-month fixed-term contract (parental leave cover) with a view to extend.

In this role, you'll provide Level 2/3 support across a range of enterprise systems, including Oracle HCM, Preceda, SAP BTP, Momentum Pro, Manhattan, Pronto, Proman and other ERP/Supply Chain solutions. You'll play a key part in ensuring business-critical applications run smoothly, while also identifying opportunities for process and system improvements.

Your Key Responsibilities

• Provide application and integration support across Bapcor's enterprise systems.
• Troubleshoot issues, identify root causes, and coordinate resolution with vendors and internal teams.
• Maintain system documentation, integration catalogues, and knowledge base articles.
• Support system testing, UAT, release management, and change control processes.
• Monitor exception reports and perform data reconciliations between systems.
• Collaborate with business stakeholders to resolve issues and improve processes.
• Provide after-hours/on-call support when required.

What You'll Bring

We're looking for a technically strong problem-solver with:

• 3+ years' experience in application support or system administration.
• Hands-on experience with SQL, XML, SOAP/REST web services, and EDI integrations.
• Familiarity with enterprise applications such as Oracle HCM, Preceda, SAP BTP, Manhattan, Pronto, Momentum Pro (or similar ERP/WMS systems).
• Knowledge of ITSM tools (ServiceNow highly regarded) and monitoring tools (Dynatrace, AppDynamics, Datadog).
• Strong analytical and troubleshooting skills with a logical, data-driven approach.
• Excellent communication skills and the ability to work effectively with technical and non-technical stakeholders.
• A collaborative mindset and willingness to go beyond resolving incidents to address systemic issues.

Why join Bapcor?

At Bapcor, we value our employees and offer a supportive environment for professional growth. You will have the opportunity to make a meaningful impact while working with a dedicated team. Additionally, we offer:

• Opportunity to join an Australian owned, ASX listed company and work with an iconic brand.
• Asia Pacific's leading provider of vehicle parts, accessories, equipment, service and solutions.
• Opportunity to make a genuine impact in a growing organisation.
• Potential for career growth and personal development.
• Exclusive discounts and benefits across our Burson Auto Parts trade stores as well as our retail stores including Autobarn, Opposite Lock, Midas Australia, and ABS Service Centres.
• Industry Leading Paid Parental Leave & Employee Assistance Program.

Bapcor embraces diversity, equity, and inclusion as integral components of our organisational culture. We recognise that diverse perspectives and experiences contribute to innovation and better decision-making, and we strive to provide a recruitment experience that's fair, inclusive, and accessible. We encourage applications from people of all ages, cultures, abilities, backgrounds, sexual orientation and gender identities.

No Recruitment Agencies Please

While we understand that recruitment agencies would love to offer their support, we kindly request all agencies to refrain from contacting us regarding this job posting. All applications should be submitted directly by candidates.