Apply in 3 Minutes Onboarding Specialist, APAC

Overview

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you.

What you’ll do

- Become an expert in the Brandwatch suite of products and stay up to date on industry trends.

- Onboard new customers on Brandwatch platforms (SMM and CI) as the MPOC by providing a customized plan, data configuration, and tailored training to secure early adoption before handing the account over to the account team.

- Autonomously design and deliver project solutions that address client objectives and allow for future scalability.

- Coordinate resources and delegate as needed to ensure all work meets the highest standards.

- Drive long-term product adoption by making proactive recommendations about best practices and potential projects.

- Consult with clients to understand their requirements and help them achieve their business goals.

- Manage several complex customer engagements simultaneously, balancing stakeholder needs while ensuring timely completion.

- Represent Brandwatch in client-facing meetings with users and key stakeholders.

- Represent the team and build exposure internally and externally (events).

What you’ll have

- A passion for helping customers and a commitment to providing a best-in-class service experience.

- 2+ years of software onboarding or customer-facing experience.

- Experience in social media strategic planning or management, and/or social listening, data analytics.

- Ability to adapt quickly to new software and changing business requirements.

- Ability to use data to analyze results and make data-driven decisions.

- Experience working in a deadline-driven environment.

- Strong communication skills and the ability to build relationships quickly.

- Written and verbal fluency in English and Mandarin (additional languages are a bonus).

What we offer

- Buddy setup to help you onboard and beyond.

- Competitive compensation package.

- A place in a high-performing, growth-driven team.

- An open, informal, diverse and multinational working environment.

- 25 days of PTO per year plus a Wellness Day per quarter.

- Full Headspace subscription and 24/7 Employee Assistance program.

- Hybrid working model – arranged in coordination with your manager. Our Singapore office is located in a vibrant area with cafés, restaurants, and convenient public transport access.

About Cision

Cision is a global leader in PR, marketing and social media management technology and intelligence. We help brands and organizations identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of influencers, and Brandwatch and Falcon.io platforms comprise a premier suite of solutions. Cision has offices in 24 countries across the Americas, EMEA and APAC. For more information, visit www.cision.com.

Equal opportunity and inclusion

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We value diversity, equity and inclusion as vital to driving our culture and success. We are an equal opportunity employer and family-friendly, with accommodations available for applicants with disabilities. If accommodations are required to participate in the job application or interview process, please contact hr.support@cision.com.

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