Ecommerce Customer Service Agent

3 weeks ago

City of Melbourne, Australia Specsavers Full time

Requisition ID 111525 - Posted - Specsavers - Australia - Victoria - Melbourne CBD & Inner Suburbs - Support Office - Supply Chain - Permanent - Full time

At Specsavers, we know that to be your best and reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace with a supportive, driven, flexible and inclusive culture. In 2025, we were proudly recognised as one of Australia’s Best Places to Work for the third consecutive year and ranked 16th on Fortune’s list of the World’s 25 Best Workplaces.

- Quarterly Bonus Scheme
- Two free pairs of glasses
- Birthday leave, Volunteer leave, Paid Parental leave
- Fully funded Social Club – provides a wide range of activities throughout the year.

The role & team

Based at our Support Office in Port Melbourne, our Central Support team is a fun, close-knit, friendly and supportive group. They are now looking for an Ecommerce Customer Service Agent to join them on a full-time basis.

You will join a team who pride themselves on both their exceptional customer service skills, and their ability to build great relationships across our business. In this role, you will support the achievement of business quality objectives and customer service targets by acting as the first point of contact for all customer orders and queries. You will be a central point of communication for Specsavers customers by answering telephone calls, emails and chats promptly, managing them in a professional manner to provide “first time resolution” for enquiries inside/outside of regular scope.

The skills we are looking for:

- Professional and customer focussed telephone skills (essential)
- Previous experience within a professional customer service environment
- High attention to detail and excellent verbal and interpersonal communication skills
- Available to work full time at our Support office in Port Melbourne and on a rotating roster between the hours of 7am - 6pm, Monday to Friday
- Highly competent computer skills with knowledge and experience using Microsoft Office suite, databases, electronic diaries, e-mail and Internet.

About Us

At Specsavers we believe a diverse, inclusive and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn't fit all. Our flexible working at Specsavers enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life.

Creating a great place to work for our people is pinnacle to us and along with our Behaviours is at the core of everything we do, ensuring our people feel good, cared for and smart. We like to think it’s a fun and positive place to work.

Applicants for the role are required to have current working rights as per relevant government legislation.

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