Senior Business Analyst, People Services

Job Description

- Be a part of our People Services team and play a role in a key transformation initiative
- 2 year Fixed-Term opportunity based at our Head Office in Mascot
- Challenge yourself in a technology and people advisory role and work with a diverse range of stakeholders

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can‑do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.

The Senior Business Analyst is accountable for business process and requirements definition, functional design, system configuration specification / validation. The Senior Business Analyst will also participate in and support functional system testing, user acceptance testing and user training activities relevant to the domain. They also work across the domain to ensure consistency, alignment, and avoid silo effects.

As a domain expert with a thorough understanding of the business vision and context, the Senior Business Analyst will provide valuable consulting services, bridging the gap between the Business and Technology teams. They will offer advice on application support and development across its lifecycle, leveraging their deep understanding of the assigned business area and technology standards to drive successful & sustainable technology solutions to address business problems.

The Senior Business Analyst is accountable to drive the uplift of standards and skills through contributing to the BA community of practice. They will also perform a role coaching, mentoring and managing more junior business analysts. The Senior Business Analyst has a customer‑centric mindset with a drive for continuous improvement & innovation.

You’ll have:

- 6+ years’ experience as a business analyst across the end-to-end system development lifecycle
- Best‑practice expertise in “Hire to Retire” business processes, including definition and implementation experience
- 4+ years’ experience working with enterprise agreement/awards and implementing HR, payroll and time and attendance systems
- 3+ years’ experience working in a similar scale, complex organisation and relevant domain
- BABOK, IIBA, BPMN or other business analyst certification (highly desirable)
- Demonstrated experience with Waterfall and Agile methodologies
- Expert user in collaboration tools such as JIRA and Confluence, etc to document and manage stories and other documentation
- Proven track record in communicating requirements both verbally and through user stories, with logical and clear acceptance criteria, that are easily understood by developers, testers and stakeholders
- Lead the solving of strategic problems that have a high complexity
- Excellent attention to detail
- Proven ability to meet goals and deadlines

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close: Monday, 17th of November 2025

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

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