Senior Business Improvement Analyst

Senior Business Improvement Analyst

Can you expertly manage stakeholders to navigate project complexities?

Do you have strong project management skills to steer initiatives to success?

Are you an adept communicator, able to foster collaboration and drive outcomes?

35 Hours per week plus enjoy working a 9-day fortnight

About the team

At Bayside Council, we are committed to a positive, flexible and supportive workplace culture, where our people and customers feel respected and valued. We are proud to serve our community through operating with transparency, integrity and in the best interests of the Bayside community to deliver exceptional service. The Business Improvement team is responsible for ensuring our organisation is providing services that meet the needs of our stakeholders, and that those services are the best they possibly can be. Our team takes a people and process minded approach to delivering projects across the organisation. Acting as an internal consultancy, we provide data-driven advice on business improvement opportunities. We strive to deliver positive improvements to the customer and community.

About the role

As the Senior Business Improvement Analyst, you will play a key role within the Business Improvement Team to drive and embed business excellence principles and practices and facilitate business improvement across Bayside. As a senior team member you will spearhead projects, offer expert advice to the organisation, and play a pivotal role as a mentor to junior colleagues, fostering their growth and development. You also can expect to:

- Work closely with the functional process owners and subject matter experts to assess the current state of a range of key processes, review and modify where required and ensure consistency of process content, format and presentation.
- Facilitate planning and design workshop sessions with the functional process owners to gather business requirements.
- Provide advice and guidance on the change management approach for a project and provide input towards communication assets that may be developed to support a change.
- Work with and mentor staff on business improvement and project management methodologies

About you

We are looking for someone who demonstrates:

- Significant experience in a continuous improvement role with application of business excellence practices.
- Proven ability to analyse information to identify problems and develop innovative solutions.
- Exceptional written and verbal communication and interpersonal/ stakeholder management skills.
- Ability to present performance results to all levels of management and staff with high attention to detail.
- Strong analytical skills with the ability to analyse all forms of information and develop KPI’s to measure future performance.
- Significant knowledge of the Microsoft Office suite, with a focus on Microsoft Excel and Visio.

Our benefits and culture

As an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers, whether internal or external. The Business Transformation team have a strong culture of collaboration and delivering exciting new initiatives. On top of the competitive salary, our people enjoy:

- A Flexi Day Off every fortnight
- 3 extra days off during Christmas each year
- 15 days sick leave each year
- 2 days health and wellbeing days each year
- Generous parental leave entitlements for both parents
- Fitness Passport Membership

Apply now

Before submitting your application, please take the time to read the Position Description by clicking the paperclip button located in the top right section of this page. If you have any issues opening the link, please contact us at support.erecruit@bayaside.nsw.gov.au. Deadline: Wednesday 22 October 2025. Applicants may be required to satisfactorily undertake a Criminal History Check, Medical and/or Working with Children check in accordance with the position. We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment.

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