Premier Customer Care Representative

4 weeks ago

Melbourne, Victoria, Australia FedEx Group Full time
Responsible for providing exceptional customer service to Premier clients, building strong relationships, and resolving issues promptly and effectively. This role also collaborates with internal teams to resolve issues and develop strategies that enhance customer satisfaction and loyalty.

• Provides exceptional customer service via phone and/or online channels, effectively addressing inquiries and promptly resolving issues.

• Builds and maintains positive relationships with Premier customers, fostering loyalty and exceeding expectations.

• Effectively communicates and collaborates with internal and external stakeholders to ensure seamless resolution of customer concerns.

• Partners with management to develop and implement strategies for improving customer satisfaction and retention.

• Performs other duties as assigned.

Minimum Education

Secondary education or equivalent.

Minimum Experience

- At least two (2) years of relevant work experience in customer service and interaction.
- For Associate level, prior experience is not required.
- For Senior level, at least three (3) years of relevant work experience in customer service and interaction is required.

Knowledge, Skills and Abilities

- Good knowledge of Microsoft Office PC.
- Strong problem-solving skills.
- Good written & verbal communication.

Preferred Qualifications:

Information not provided.

Pay Transparency:

Information not provided.

Pay:

Information not provided.

Additional Details:

Federal Express Corporation is an Equal Opportunity Employer including Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

- E-Verify Notice (bilingual)
- Right to Work Notice (English) / (Spanish)

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