Delivery Manager, Customer

4 days ago

Whyalla, Australia Westpac Group Full time

Delivery Manager, Customer & Business Assist

Adelaide, SA, Australia

Job Description

Create your best future and join Westpac as a Delivery Manager, Customer & Business Assist

What’s the role?

Reporting into Executive Manager, the Delivery Manager is responsible for the delivery of projects, programs of work and business-led initiatives impacting Customer & Business Assist. This is through all aspects of the project lifecycle - initiation, design, execution and close.This role will be partnering with Customer & Business Assist leaders and their teams to solicit requirements, design target state solution and work with the relevant stakeholder groups across the Group to realise the solution into production.

This position will support the execution of change management and engagement with Customer & Business Assist, and will be the go-to person, as well as SME support and advice across the functions that Customer & Business Assist are responsible for.

What do I need?

- Extensive experience in the Banking and Financial Services sector, with a deep understanding of industry operations and standards.
- Proven leadership in driving performance behaviours and fostering a high-performing team culture.
- Experience in using Confluence, Jira, and PowerCurve Collections (essential), with a strong ability to leverage these tools to streamline workflows and enhance operational efficiency.
- Strong stakeholder relationship management skills, with the ability to influence and collaborate across all levels.
- Proactive mindset with a strong drive to get things done and deliver results in fast-paced environments.

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website.

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