Customer Service Officer

5 hours ago

Whyalla, Australia Northline Full time

Our people are more than our best asset. With 13 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres. As a privately owned and operated business, we work as one large family and our down to earth culture reflects this. Communication is key to our success and everyone at Northline has a voice. Through coaching and development, we not only develop individual skills but also enhance Northline’s culture and expertise.

All of our employees are trained in the most efficient and effective methods of secure handling, from container loads to fragile product to doorstep deliveries.

As a Customer Service Officer, you will be the first point of contact for our customers, to assist in organising collections, pick-ups, quotes and to offer support for freight enquiries via phone and email.

Northline currently have permanent positions available, based around a Monday to Friday working week. This position also requires flexibility with shift times between the hours of 7.30am and 6.00pm.

This is the perfect opportunity for someone with previous customer service experience in areas such as call centres, hospitality and retail who is looking for an opportunity to grow and develop their career.

Responsibilities:

- Taking inbound customer calls.
- Updating customers and teammates on freight queries via in and outbound calls.
- Assist with customer queries by contacting the appropriate team.
- Respond to email enquires as allocated.
- Communicate delays to customers in a prompt and professional manner.
- Build and maintain strong relationships with all relevant parties.

About You:

- Previous experience in a call centre/customer care environment is highly regarded.
- Demonstrated ability to work collaboratively within a team environment.
- Exceptional written and verbal communication abilities.
- Able to quickly build rapport with customers and teammates, both locally and interstate.
- Intermediate skills in data entry with accurate typing skills.
- Demonstrated ability to identify, prioritise and resolve problems in a timely manner.

Benefits:

- Learning, training and development support – Northline believe in the people we hire, we promote from within, offering career progression within the growing freight and logistics industry.
- Employee recognition programs - That recognise the value that the team and the individual bring to the Northline operation.
- Wellness and benefits programs – Such as our Employee Assistance Program, offering our teammates support, when they need it.
- Regular team building
- Discounts on travel, fitness and health, entertainment and sports, banking, automotive, flowers, gifts and more

About Northline:

Northline is an experienced Australian-based, global logistics business with an industry-leading national network and an international reach into more than 100 countries.

Our customers freight can start or end in international cities, small towns or remote communities, but wherever the destination, you can rely on Northline to deliver.

At Northline we believe our people are one of our greatest assets. We are a progressive Australian family owned business, we are proud of what we achieve, and we like to recognise and reward those who go above and beyond

Northline and its people help to ensure a safe workplace for all employees. Candidates will be required to pass a pre-employment medical that incorporates a drug & alcohol screen, as well as a police clearance.

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