Service Engineer

Posted on: 26/08/2025 – Application Deadline: -

Watson‑Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi‑national engineering group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Company Overview

We drive innovation and create an inclusive workplace where everyone can make a difference. As a world leader in manufacturing peristaltic pumps, we offer a range of products for the life sciences and process industries.

Job Summary

We are seeking a talented and motivated Service Engineer to join our dynamic team.

Key Responsibilities

- On‑site servicing & maintenance: install, commission, service, and maintain peristaltic pumps.

- Diagnose and repair electrical, mechanical, and operational issues on customer sites.

- Troubleshoot pump systems, including VFDs, electronics, and electrical components.

- Repair & warranty claim processing: manage warranty claims and coordinate with customers.

- Proactive maintenance proposals: identify opportunities for maintenance contracts and propose tailored solutions.

- Safety & compliance: adhere to safety protocols and comply with industry standards.

- Technical expertise: provide technical support, troubleshoot electrical components, VFDs, and control systems.

- Documentation & reporting: maintain detailed service records and post‑service reports.

- Customer support & relationship management: build and maintain strong customer relationships.

Skills & Experience

- Proven 3+ years servicing peristaltic pumps, ideally in Biopharm or industrial environments.

- Hands‑on experience with diagnostics and repair of pump systems.

- Strong understanding of electrical systems, electronics, and VFD control systems.

- Proficiency with diagnostic tools and industrial communication protocols such as Profibus and RS485.

- Solid mechanical system knowledge: pumps, valves, fluid handling equipment.

- Commitment to safety and familiarity with safety standards in Biopharm & industrial settings.

- Strong problem‑solving, communication, time‑management, and independent work skills.

Travel Requirements

Willingness to travel to customer sites for on‑site servicing, commissioning, and maintenance.

Preferred

- Knowledge of Office365, presentation skills, PLC programming, and control systems.

- Experience in regulated biopharmaceutical environments.

Personal Attributes

- Self‑motivated, independent and team‑oriented.

- Customer‑oriented with a focus on quality service.

- High attention to detail and accuracy.

- Flexible and adaptable to varying work environments.

Benefits

- Flexible working arrangements.

- Life assurance.

- Additional support and benefits through our Everyone is Included Group Inclusion Plan.

Inclusion

We are passionate about creating inclusive and equitable working cultures. We support flexible working and provide benefits such as gender‑neutral parental leave, extra paid caregiver leave, paid time off for pregnancy loss or domestic abuse, menopause‑friendly workplace principles, and more.

We are disability‑confident and committed to equal opportunity. Please indicate if you would like to apply using this scheme. If you require accommodations during the application process, please let us know.

Company Overview – At Watson‑Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and single‑use application solutions.

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply. For more information about our inclusion commitments, visit spiraxgroup.com/inclusion.

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