Administrative Coordinator

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Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

About the Role

We are looking for an experienced Administrative Coordinator who will support the QLD team in the provision of high-level clerical, administrative and sales support across Retirement Living, Home Care and Woodlands Aged Care Centre.

Based on the Sunshine Coast, the Administration Coordinator will:

- Carry out full sales administrative support for the Retirement Villages (RV) portfolio including initial leads handling, follow up, sales process management, document preparation and system updates.
- Be the first point of contact on all incoming RV and aged care leads and undertake a comprehensive assessment to ensure the customer’s needs and goals can be met.
- Conduct tours of the Retirement Villages and our Aged Care Centres providing thorough information to prospective residents on the process, pricing options and timelines.
- Provide high level secretarial services with compliance and record managing of all sales documentation for both Retirement Living and Home Care.
- Assist with initial home care, RV and Aged Care enquiries by engaging with leads as appropriate to identify their needs and stage in the My Aged Care process.
- Prepare home care documentation if and when required by Customer Development Managers.
- Investigate all incoming Aged Care leads and undertake an initial comprehensive assessment to ensure the customer’s needs and goals can be met
- Conduct the full aged care admission requirements within specified timelines in collaboration with the aged care clinical team.

To Be Successful You Will Have

- Administration qualifications (e.g. Certificate in Business Administration) and/or demonstrated experience in an administration/customer service role
- Sound administrative and organisational skills with high level of attention to detail.
- Excellent customer service and interpersonal (written and verbal) skills.
- Sound information management skills including a demonstrated ability to use various databases, software packages and electronic and manual records filing systems.
- Ability to work flexible hours if/when required.
- A current driver's license.

Benefits for You

- Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
- Flexible working conditions
- Birthday leave - relax and take a day off on us
- Professional and career development opportunities
- Multiple career pathways
- Discounted gym memberships
- Free counselling via Employee Assistance Program (EAP) and staff wellness program

How to Apply

If you feel this is the right role for you, we’d love to hear from you Simply click the “Apply now” button, fill in your details and submit. Once you apply, we’ll be in touch to discuss your application. Or alternatively, please contact Recruitment@irt.org.au

All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment and a National Criminal History Check.

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