Enterprise Account Manager

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.

As an Enterprise Account Manager, you will play a critical role in fostering long-term relationships with Deliverect’s largest and most strategic customers in the region. You'll be responsible for driving growth, ensuring customer satisfaction, and identifying opportunities for expansion. Your mission is to ensure our enterprise partners maximize the value of Deliverect’s solutions while positioning yourself as a trusted advisor and strategic partner.

This is a hybrid role- 3 days in our Sydney office and 2 days from the comfort of your home.

What you will do:

- Relationship Management and Growth (~30%): Drive NRR by building trust, influence, and credibility. You'll serve as the primary point of contact for enterprise customers, building and maintaining strong relationships with stakeholders from the operational level to C-suite executives, while proactively identifying expansion opportunities, reducing churn, and ensuring continued value realization with a focus on meeting or exceeding sales targets.

- Strategic Planning and Product Adoption (~20%): Lead Quarterly Business Reviews (QBRs) and work with customers on product adoption and marketing opportunities. You will ensure customers are leveraging Deliverect’s full suite of features by providing training, best practices, and recommendations to drive platform adoption. You'll also analyze customer usage data to identify trends, risks, and opportunities, using these insights to inform strategic conversations and improve customer engagement.

- Project Management (~20%): Manage new product implementations from sale to completion, including internal and external stakeholder management, setting clear statements of work (SOWs), and securing committed contracts.

- Cross-Functional Collaboration and Problem-Solving (~10%): Work closely with internal teams to provide quick service responses and ensure customer satisfaction and continued loyalty. You will work closely with cross-functional teams, including Sales, Product, Marketing, and Support, to advocate for customer needs and address customer challenges with urgency and creativity, ensuring their satisfaction and continued loyalty.

- Industry Engagement (~10%): Attend industry events to represent Deliverect and build relationships. You'll network with key decision-makers and influencers, showcasing Deliverect's value proposition and expanding our industry footprint.

- Product Demos (~5%): Conduct product demonstrations to showcase the value of Deliverect’s solutions. You'll lead engaging, tailored presentations that highlight how our platform solves specific customer pain points and drives tangible business outcomes.

- Strategic Thinking (~5%): You'll analyze market trends and competitor strategies to identify and capitalize on opportunities, develop creative solutions to complex business challenges, and position Deliverect to secure high-value partnerships and expand market share.

What you will bring:

- Proven Experience: 3+ years of experience in Account Management, Customer Success, or a related role within the SaaS or restaurant technology industries. You should have a proven ability to manage complex client relationships with a track record of driving growth and retention in a fast-paced environment.

- Exceptional Communication Skills: You should have excellent written and verbal communication skills with the ability to articulate complex ideas clearly and persuasively to diverse stakeholders. Your interpersonal skills should enable you to build strong relationships with stakeholders at all levels, from day-to-day users to C-suite executives, building the trust that is key in the Australian market.

- Problem-Solving & Strategic Mindset: You are a strategic thinker with a customer-first mentality and a passion for helping businesses succeed. You should have a data-driven mindset and experience using customer insights and analytics tools to inform strategy and make critical decisions under pressure.

- Industry Acumen: An understanding of the order management, restaurant technology, or food delivery industries, including familiarity with POS systems, APIs, and third-party delivery services, is essential. You'll be comfortable navigating ambiguity and building solutions with limited resources.

- Collaboration & Ownership: You have the ability to work closely with cross-functional teams and can thrive in a fast-paced, competitive environment while taking ownership of critical projects and delivering results.

Join Our Innovative Journey:

At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.

What You'll Gain by Joining Us:

Invest in Your Growth: We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.

Solve Meaningful Challenges: Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.

Drive Innovation: Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.

Collaborate with a Global Team: Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.

Be Part of a Unicorn: Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.

Enjoy Regionally Tailored Rewards: Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.

Our Commitment to Inclusion:

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

Important Information:

1. Fluency in English is required, with strong written and verbal communication skills being essential.

2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.

3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.

If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.

Ready to shape the future of commerce with us? Explore our opportunities and apply today

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