Assistant Venue Manager- Intercontinental Hayman Great Barrier Reef

About Us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

The InterContinental Hayman Island Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on a diverse and family-friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.

What is the job?
Responsible for providing day-to-day leadership across the food and beverage operation of the resort; maximising financial returns, driving development of people, creating, and maintaining unique guest experiences, executing on brand standards, and building awareness of the resort, its product offerings and brand in the local community. In addition, the role is also responsible for ensuring compliance with all governmental regulations concerning health, safety, or other licensing and applicable legislative requirements.

Your day-to-day

- Develop, implement, and monitor team member succession planning to ensure future bench strength.
- Establish and monitor KPI and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
- Direct day-to-day staffing requirements, plan and assign work, and establish performance expectations.
- Educate and train all team members in compliance with governmental regulations. Ensure colleagues are properly trained in quality and service standards and has the tools and equipment to carry out job duties.
- Ensure a safe and secure environment for guests, team members across the Food & Beverage operation in compliance with hotel’s or owner’s policies and procedures and regulatory requirements.
- Ensure the security and proper storage of food and beverage products, inventory, and equipment, and replenish supplies in a timely and efficient manner while minimising waste.
- Undertake all practical measures to identify, assess, control, and monitor workplace risks to health.
- Ensure health and wellbeing initiatives are promoted and communicated to team members.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations within the Food & Beverage Operation. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
- Analyse financials to drive revenues, future profitability, and maximum return on investment of the Food & Beverage Operation. Use distribution channels and technology platforms to drive revenue and maximise market share of the Food & Beverage Operation
- In partnership with other department heads, identify additional sales opportunities to enhance revenue across the Food & Beverage Operation. Drive promotions that deliver great dining experiences for our guests.

What we offer

- World class colleague facilities including excellent subsidised village accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
- An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
- Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses.
- IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.

How to Apply

Please visit Careers - InterContinental Hayman Island for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ’s.

We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers

We are proud to be IHG and we know you will be too.

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