Account Manager
3 weeks ago
Remote - Based in Melbourne
Our Company
As one of the fastest growing independent beauty brands, Pixi Beauty has built an incredible worldwide reputation and is quickly becoming one of the most recognized brands in the industry. Due to our continued success, we are expanding and looking for an Account Manager – Australia & New Zealand to join our team.
Role Impact
- Retail Success & Brand Execution: As our Account Manager for Australia and New Zealand, you will drive Pixi's retail success across Sephora, Priceline, Atomica, Life Pharmacy and other key partners. You will be accountable for managing sell-out, driving visibility, ensuring flawless in-store execution, and building a strong Pixi presence across all touchpoints.
- Relationship Leadership: You will act as the day-to-day brand ambassador and lead contact for our retail partners, building trusted relationships and delivering excellent support to ensure brand alignment and shared growth.
- 360° Account Ownership: You will manage the business holistically owning forecasting, stock management, education, events, and commercial growth strategies. You will work collaboratively with cross-functional teams to execute activations, in-store training, and marketing campaigns that fuel consumer engagement.
Responsibilities
- Build and maintain strong relationships with key retail partners in Australia and New Zealand, ensuring exceptional service and alignment to commercial and brand goals.
- Develop and execute annual business plans for each retailer, focused on sales growth, visibility, and in-store excellence.
- Deliver sell-out performance through effective merchandising, retail education, marketing activations, and seasonal initiatives.
- Act as a brand ambassador at major conferences, retailer events, and education sessions—engaging teams with product expertise and brand storytelling.
- Own retail training and event planning in collaboration with the Education Team—ensuring store staff are confident and equipped to represent Pixi.
- Collaborate with internal teams to develop accurate forecasts, manage PO timelines, track inventory and replenish efficiently.
- Lead regular business reviews with key retailers, identifying opportunities, addressing challenges, and securing future growth.
- Manage registration requirements in both markets, ensuring product launches and regulatory timelines are met.
- Prepare regular reports on performance, competitor activity, and market dynamics.
Requirements
- Minimum 3–5 years' experience in sales, account management, or retail management—ideally within the beauty, wellness, or FMCG sectors.
- Proven track record of growing retail businesses and delivering against KPIs in Australia and/or New Zealand.
- Strong understanding of the ANZ beauty retail landscape, including Sephora, Priceline, Life Pharmacy, and pharmacy and department store channels.
- Confident and engaging presenter with excellent interpersonal skills, comfortable leading retail training, in-store events, and external meetings.
- Commercially minded with strong analytical skills and the ability to translate data into actionable insights.
- Exceptional communication and organisational skills, with the ability to manage multiple stakeholders and priorities.
- Positive, proactive and collaborative, with a strong sense of ownership and accountability.
- Willingness to travel domestically across Australia and New Zealand as needed.
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