▷ [20/9/2025] Practice Manager

- OPEN 6 DAYS A WEEK | Closed Public Holidays

About Complete Allied Health Care:

Complete Allied Health Care provides exceptional, personalised allied health services to the local community. As part of a growing multi-state network, we offer a range of services including Physiotherapy, Chiropractic, Exercise Physiology, Occupational Therapy, Psychology, Speech Pathology, Dietetics, Podiatry, and Massage Therapy in a friendly and collaborative environment.

The Role:

We are seeking a full-time Practice Manager for our Southwest and Western Sydney locations.

Responsibilities include:

1. Review and monitor systems, processes, and procedures and recognise and implement changes and improvements as necessary.
2. Maintain awareness of current and introduced legislation ensuring the business is compliant with statutory regulation and regulatory obligations.
3. Drive a strong culture of safety, respect, and quality that permeates all aspects of Practice operations.
4. Effective, positive supervision and leadership of Team Members to ensure the smooth running of practice functions including and not limited to rosters, stocks/equipment ordering and accounts reconciliation.
5. Coordinate recruitment, interviews, orientation, on-boarding, departing processes for Team Members including the timely relaying of information to relevant departments including the updating of all relevant spreadsheets and providing access to software and applications.
6. Supervision and training of Administrations, Lead Administrations and their roles including utilisation of competency log and periodic performance reviews.
7. Carry out and attend regular in-person and virtual Team Member meetings at various sites and ensuring accurate and correct documentation and recording.
8. Addressing any Team Member concerns/complaints and formulating strategies and solutions.
9. Forecasting and drafting of Team Members working schedules and Site timetables in accordance with allocated budget.
10. Liaising with external third parties when required.
11. Organise the renewal, maintenance and tracking of company policies and Team Members’ relevant registration.
12. Assisting in new site setup including roster internet, electricity, phone systems, HICAPS and insurance policies.
13. Providing Executive Support to Management and Directors.
14. Travelling is required to different practice locations.

What We Offer:

1. Multi-state, market-leading, non-corporate and non-franchised organisation.
2. Full-time permanent position offering stability and work-life balance.
3. Attractive above market remuneration.
4. Career progression and opportunities to be part of the Senior Management Team.
5. Supportive, fun and collaborative environment.
6. Professional development funding.
7. Complimentary gym access across all locations.
8. Company vehicle for site visits.
9. Salary sacrifice for motor vehicle.
10. Health fund corporate discount.
11. Opportunities to attend educational, social, organisation and charity events.

About You:

1. Minimum of 2-3 years’ experience within Leadership and Management, especially prior experience in operating clinics and managing small teams.
2. Qualification in Business Administration highly regarded, yet not essential.
3. Organised Team player who is willing to adapt, learn and improve.
4. Commitment to exceptional customer service and patient care.
5. Excellent interpersonal, communication and writing skills.
6. Ability to identify areas for improvement and implement changes.
7. Coachable and open to feedback.
8. Entrepreneurial aspirations.
9. Valid police check and working with children check.
10. Current drivers license and own vehicle.
11. Cultural awareness and foreign language capabilities an advantage.

How to Apply:

If you are passionate about making a significant impact in a collaborative and progressive environment with ample career and personal growth opportunities, please email your application to us. For further enquiries, contact us at 0478 818 364 or email recruitment@completeahc.com.au.

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