Continuous Improvement Specialist

The City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community. To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive contribution to the City and its community.

Continuous Improvement Specialist – Full Time

- Salary: $113,061 - $119,529 per annum
- Plus up to 15% superannuation (conditions apply)
- Full Time Permanent Position
- Ref No: 25-101

The City of Joondalup’s Community Safety business unit is seeking a motivated and analytical professional to lead continuous improvement initiatives that enhance service delivery, operational performance, and technology integration.

This role offers the opportunity to drive meaningful change, improve systems and processes, and contribute to a safer, more responsive services to the community. You will play a key role in supporting the City’s commitment to innovation, accountability, and excellence.

Key responsibilities for this role include:

- Lead improvement projects using structured methodologies such as Lean Six Sigma, Define-Measure-Analyse-Improve-Control (DMAIC), and Agile project management.
- Analyse complex data to identify opportunities for optimisation and inform strategic decisions.
- Review and redesign workflows using process mapping and performance modelling tools.
- Provide advanced support for business systems and administer software solutions to ensure functionality, reliability, and alignment with operational needs.
- Support system upgrades and replacements, contributing to digital transformation and data integrity.
- Promote a culture of continuous improvement through structured planning cycles and staff engagement.

The successful candidate will be a proactive problem-solver with expertise in process improvement, systems support, data analysis, and collaborative project delivery.

Applicants need to provide a covering letter (maximum two pages) addressing your experience in the following selection criteria:

- Applying continuous improvement tools such as structured planning cycles, root cause analysis, and process mapping.
- Designing automated workflows aligned with operational needs.
- Administering and supporting software solutions and business systems.
- Interpreting and presenting complex data to support strategic decisions and improve performance.
- Leading structured business improvement initiatives.

If you are interested, we would like to hear from you. Further information can be obtained by calling Shane Allford, Coordinator Systems and Security on 9400 4919.

To apply, please click on the "Apply" button below, and submit your resume and a covering letter online via the City’s recruitment portal, addressing your knowledge and experience relevant to the role. Applications close at 11.55pm on Monday 13 October 2025.

The City of Joondalup is committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The City encourages Aboriginal and Torres Strait Islander people, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders to apply for this position.

All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.

JAMES PEARSON

Chief Executive Officer

Canvassing of Elected Members will disqualify applicants.

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