Service Technician

3 weeks ago

Brisbane, Australia Sandvik Group Full time

Overview

Sandvik Mining and Rock Solutions is currently seeking a Service Technician based at our Virginia warehouse.

As Service Technician you will perform inspections, preventive maintenance, and repairs on a range of specialised mining equipment, their subcomponents and their hydraulic, electrical and automation systems. Equipment may include Drill Rigs, Trucks, Loaders, Continuous Miners, Road headers, Bolters, Crushers and Screens or other similar equipment. Your responsibilities may include other tasks, than those listed below, which your manager may instruct you to undertake from time to time.

To succeed in this role, you are expected to:

- Maintenance and Servicing Equipment.
- Plan for correct tools and parts required to perform tasks, according to all work procedures.
- Commissioning of products that includes pre-delivery inspections and hot (operational and at customer site) commissioning.
- Conduct root cause analysis (RCA) to identify and solve common problems, as a first line support.
- Able to attend inspections and complete work at customer sites
- Identify components, understand basic functionality, and conduct maintenance and repair work accordingly. This includes the provision of preventive and cost-efficient repairs.
- Support the customer’s product/equipment/processes by suggesting possible improvements. (According to sales area requirements.)
- Uses knowledge and experience to solve standard problems for customers.
- Understands system functionality and interactions of hydraulics/mechanics/electrics/automation/pneumatics/materials.
- Complete maintenance reports for internal and external stakeholders e.g., report and document on maintenance and/or repairs completed. Obtain customer authorization to invoice.
- Occasionally collect technical feedback in Sales Area (inputted into Database).

Your profile

- With more than 2 years of experience in a similar role.
- Effectively contributes to teams. Ability to work as part of a team as well as autonomously.
- Strong computer skills including advanced experience with CRM software, Microsoft office
- Able to manage own time effectively
- High level of initiative, drive and determination to achieve goals and targets set for customer satisfaction.

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