Service Technician

1 week ago

Brisbane, Australia DINGLI AWP OCEANIA TRADING PTY LTD Full time

**Company Description**

Dingli AWP is an industry leading manufacture of Elevating Work Platforms (EWP) head quartered in Hangzhou, China and are listed on the Shanghai Stock Exchange (SSE).

This is a full-time on-site role for a Service Technician based in Brisbane, Queensland. As a Service Technician, you will be responsible for troubleshooting, field service, technical support, and maintenance & repair of Dingli's aerial work platforms. The Service Technician will also need to communicate effectively with customers and team members.

**Responsibilities**:
1. Field and workshop maintenance on AWP's & material handling products.

2. Resolve any warranty issues as required and communicate any problems limiting a repair completion.

3. Provide technical product support for Dingli employees, customer representatives and equipment.

4. Support Dingli customer base by traveling to sites around the Queensland region for Dingli equipment sales and repairs when required.

5. Continue to advance skills, licensing and qualifications where necessary to complete the roles and responsibilities of your employed position with Dingli.

**Qualifications**:

- Bachelor's degree in Mechanical Engineering or a related field.
- Prior experience in servicing and maintaining AWP/MEWP, preferably within the machinery industry.
- Strong technical knowledge and understanding of mechanical and electrical components.
- Excellent problem-solving skills with the ability to diagnose and resolve issues efficiently.
- Knowledge of equipment rental companies in Australia will be a definite advantage.
- Exceptional communication and interpersonal skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical audiences.
- Proactive and self-motivated, with the ability to work independently and as part of a team.
- Strong customer service orientation and the ability to build and maintain relationships with clients effectively.
- Willingness to travel to customer sites as required for on-site service and support.
- Fluent written and spoken English or Chinese.

Pay: $44.00 - $55.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company car
- Health insurance
- Life insurance
- Professional development assistance
- Travel reimbursement

Schedule:

- Monday to Friday
- Public holidays

Supplemental pay types:

- Overtime pay
- Penalty rates
- Performance bonus

Ability to commute/relocate:

- Brisbane, QLD 4000: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- MEWP/AWP: 2 years (required)

Licence/Certification:

- EWP Ticket (preferred)
- Australian driver's license (preferred)

Work Authorisation:

- Australia (required)

Willingness to travel:

- 100% (preferred)

Work Location: In person

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