Customer Service Representative

Reapit – Who are we?

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.

In Australia, Reapit stands as the preferred technology choice among the nation's leading estate agents and agencies. Tailored to the unique demands of the Australian property market, Reapit provides successful leaders with unparalleled tools across sales, property management, client relations, and data analytics, reinforcing their position at the pinnacle of real estate excellence.

What you’ll be doing

As part of our Move Me In Team, you will be tasked with assisting our customers to move into their new property. You will:

- Conduct daily outbound calls to new tenants to educate them about Move Me In Services and the assistance we can provide them with our telecommunication offerings.
- Go above and beyond to ensure that each connection is facilitated on the tenants move in date via the MMI portal in an efficient manner.
- Resolve any issues for new/moving tenants and our supply partners, ensuring to elevate any complex issues to your Team Leader or our BDM/Account Managers.
- Identify opportunities to add value to every customer’s experience.
- Create new agent profiles in the MMI Manage Site and ensuring to maintain up to date records of customer interactions.
- Build rapport and develop positive relationships with our telecommunication supply partners.
- Ensure compliance with the Information Security Management System, policies, and procedures.
- Participate in ongoing learning to maintain up to date information with product/service offering changes.

Who we're looking for

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

- Experience in a call centre or within the telecommunication industry is preferred, however not essential.
- Confident to be able to pick up the phone and build rapport with customers and supply partners.
- Ability to learn new software quickly.
- Positive attitude, a team player, and a willingness to go the extra mile for customers.
- Exceptional interpersonal and communication skills, both verbal and written.
- Willingness to develop comprehensive and expert knowledge of the Energy Industry.

What your impact and success looks like

As a Customer Service Consultant, we expect your success and impact in the early stages of your career with us to look something like this:

Within 1 month:

- Your team leader will assist you in understanding your role and the broader company.
- You will have developed an understanding of your training plan, this will include:

- Building your knowledge of our partner product offerings and telecommunication industry knowledge.

- A sound understanding of the core operating systems.

- Your compliance requirements for the role.

Within 3 months:

- Building towards your targets with consistent improvement.
- You will have developed sound understanding of the compliance requirements for the role, business, and vendors.

Within 6 months:

- Consistently meeting targets by conducting conversations with customers in a confident and compliant manner.

Don't tick all the boxes? Neither do we

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all
our employees.

“We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.”

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