Business Development Manager

7 days ago

City of Melbourne, Australia AMA Group Full time

Overview

ACM PARTS

ACM Parts is Australia’s largest provider of alternative and specialty parts to the automotive repair industry. We are reimagining the way vehicles can be repaired by providing a choice of options that suit customers’ needs. We offer a comprehensive range of Reclaimed, Genuine, and Aftermarket parts. ACM Parts is reinventing the quality and service standards of the repair industry. It’s our mission to re-define repair.

The Opportunity

We are looking for our next Business Development Manager based in VIC whose primary function will be to engage, build and maintain sustainable and mutually beneficial relationships with a portfolio of new and existing customers within our Collision market. This role will work closely with our Sales Operations Manager to thoroughly understand the needs of existing customers and support those needs in a manner that makes a positive contribution to our operational goals their business. Then, replicate that knowledge to target newly identified potential customers to grow our business utilising our lead generation program.

Role responsibilities

- Build and foster positive relationships with the key Collision customers as their primary point of contact.
- Facilitate face-to-face and phone meetings with existing key Collision customers to understand their needs and their business.
- Present the Customers feedback on service levels, product quality and delivery and desired changes to the key internal stakeholders.
- Facilitate agreed changes or improvements as agreed to deliver a better experience for customers.
- Maintain customer portfolio efficiently.
- Promote the company’s products/services addressing or predicting clients’ objectives.
- Maintain an in-depth knowledge of the industry to support ACM Part’s growth and diversification and to ensure that we are meeting or exceeding customer expectations.
- Create and implement procedures/strategies to improve the customer outcomes and satisfaction levels
- Analyse sales reports to understand potential areas for improvement for each customer

Does this sound like you?

- Previous experience in sales and account management
- Automotive Parts/Panel knowledge – able to interpret parts and panels
- Experience in building business relationships/customer service
- Account Managing/Business Development experience
- Able to analyse reports and interpret
- High computer proficiency
- High Attention to detail
- Personable and patient

Benefits

- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers

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