Customer Support Officer

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Overview

Together, Different Future. As one of the fastest growing municipalities in Victoria, Cardinia Shire Council is a dynamic, progressive, and inclusive local council. Our success lies in working together, doing things differently and preparing for the future.

We’re looking for people who dream big and want to be part of creating meaningful change in our community.

About the Opportunity

Are you someone who enjoys blending hands-on technical work with meaningful customer interactions? This is a unique opportunity to join our dynamic Operations Team, where you/'ll play a vital role in maintaining our road network while being a trusted point of contact for the community. If you’re passionate about making a real impact, both on the ground and through exceptional service, this role offers the perfect balance of fieldwork, problem-solving, and people engagement.

You will make impact by

- Responding to community requests with professionalism, empathy, and transparency
- Conducting on-site inspections and audits of unsealed roads and related infrastructure
- Understanding of the operation earth-moving equipment and providing expert guidance on its use
- Collaborating with internal teams and external stakeholders to resolve issues
- Supporting emergency response efforts to ensure public safety and asset protection

What you will bring

- Certificate III in Civil Construction/Road Transport or equivalent experience
- HR Driver’s Licence and Construction Induction Card
- Experience or understanding of the operation of earth-moving equipment (e.g., Grader, Excavator, Backhoe)
- Ability to collect accurate field data including photos, measurements, and assessments
- Familiarity with road asset conditions and drainage systems
- A collaborative mindset and ability to work safely within OH&S guidelines

Ready to make a difference in your community while continuing to grow your technical and customer service skills? Apply now and be part of a team that values your expertise and your passion for helping others.

Why work with us

- Opportunities to work on innovative and impactful initiatives that make a real difference to the community.
- Professional development opportunities, including training and education programs, and leadership development initiatives.
- A commitment to sustainability and environmental stewardship, with initiatives to reduce the Council/'s carbon footprint and promote sustainable practices in the community.
- A focus on work-life balance, with programs and initiatives designed to support employees/' physical and mental well-being.
- Discover these benefits and how we support and value our employees throughout their career journey.

To apply

- Please complete the online application form, including uploading your resume and a brief cover letter demonstrating your suitability to the role.
- For further information regarding the role please contact Adam Reynard, Team Leader Civil Maintenance on 5945 3672 or refer to the position description.

Cardinia Shire Council is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTIQ+ and people from culturally diverse backgrounds to explore career opportunities with Cardinia Shire Council. If you have any support or access requirements, we encourage you to advise us at the time of application by contacting us on 1300 787 624.

All successful applicants will be required to undertake a National Police Check and pre-employment medicals. Certain positions may also require a Financial Background Check, Traffic Check or Working with Children Check.

You must have valid Australian Working Rights to be considered for this role.

Cardinia Shire Council is one of Victoria’s fastest-growing and most diverse municipalities, located just 45km southeast of Melbourne’s CBD. Stretching from the Dandenong Ranges to Westernport Bay, our shire is home to vibrant urban centres, rolling hills, rich farmland, and unique natural environments.

We are committed to delivering high-quality services, infrastructure, and opportunities that enhance the lives of our 120,000+ residents and support the sustainable growth of our region.

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