Sales Support Officer

Do you want to work for an iconic Western Australian organisation committed to making a difference to your community?

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products.

Last year, we connected with 1.2 million Western Australians including:

- 340,000 people through first aid training, education and engagement,
- 362,000 people who received care close to where they live and work,
- 410,000 received trusted transport and emergency care when they needed it most.

A job to be proud of:

Do you enjoy organising, supporting a busy team, and contributing to the success of the business?

We are looking for a motivated and organised Sales Support Officer to join our Training and Equipment team on Permanent Part-Time, 15 hours per week based in Belmont.

You will drive growth through outbound sales calls, lead generation, and converting enquiries into appointments for our Account Managers.

What you’ll do:

- Generate and qualify new business leads
- Convert warm and cold leads into booked appointments for Account Managers
- Respond to enquiries with tailored product recommendations
- Promote training and equipment solutions
- Achieve sales targets and contribute to team growth
- Provide assistance and support in selling products in our retail shop.

What you’ll need:

- Relevant retail experience – highly desirable
- Proven experience in outbound sales, lead generation, and handling high call volumes
- Strong phone-based communication and customer service skills
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment
- High attention to detail and accuracy in CRM data entry (Salesforce experience preferred)
- A confident, results-driven attitude with a passion for converting leads into opportunities.

What’s in it for you:

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

- Health and Wellness reimbursement
- 17.5% annual leave loading
- Corporate Uniform
- Salary packaging options
- Free emergency ambulance cover
- Free first aid training

To Apply:

To apply for this exciting opportunity, prospective candidates will need to submit their application online. Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions, please contact Passang Dema – Talent Sourcing Consultant at passang.dema@stjohnwa.com.au

Applications close on Thursday 23rd October 2025 at 6:00pm.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John. St John may begin the shortlisting process prior to the closing date.

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