ICT Services Leader(On-site)

Join Our Dynamic Team as an ICT Services Leader (Onsite)

Are you ready to be part of a passionate team where we collaborate with our customers to drive meaningful change in the field of education?

We are seeking an experienced ICT Services Leader (Onsite) to provide strategic and operational technology leadership at a Secondary school. In this core leadership role, you'll oversee a team of RTG onsite staff and remote resources, guiding them to enhance teaching and learning through cutting-edge technology. 

Key Responsibilities:

• Collaborate with the College's senior leadership to ensure the technology infrastructure aligns with the school's educational objectives.
• Develop and implement an annual technology roadmap and budget, ensuring seamless execution.
• Lead and manage IT projects, ensuring successful delivery and ongoing support, training, and operational excellence.
• Oversee operational procedures for managing the school's technology systems, ensuring they meet and exceed service level agreements (SLAs) and experience level agreements (XLAs).
• Drive cyber security initiatives in collaboration with RTG's Risk & Security team.
• Lead the organisation's IT, systems, and AI capabilities, including the design of AI policies, while staying ahead of emerging technologies and trends to drive business value.
• Lead, coach, and develop a high-performing team, actively participating in RTG's training and knowledge-sharing culture.

About You: 

We're looking for a proactive leader with excellent communication skills, stakeholder management, and a drive to exceed customer expectations. The ideal candidate will have comprehensive IT expertise covering service desk ticketing, escalations, and end-to-end ICT support, including: 

• Experience delivering end-to-end ICT support services, including but not limited to:
• service desk operations,
• ticketing and escalations,
• systems administration,
• enterprise security, and
• LAN/WAN administration (experience with Cisco Meraki would be beneficial).
• Extensive experience across diverse technologies, with expertise in Google Workspace for Education, Microsoft 365, cloud platforms (Google Cloud, Azure), and strong skills in service desk support, mail systems, web platforms, VOIP, and data backups.
• Skilled in problem management, with the ability to resolve technical issues efficiently while minimising disruption to teaching and learning.
• Experience in project delivery, including the implementation and integration of Microsoft and cloud-based solutions in educational settings.
• Experience with Synergetic and Schoolbox is desirable but not essential.
• Previous experience working with a managed services provider (MSP) is advantageous but not essential.

Why RTG? 

We are agile and nimble and provide our people with challenging work whilst providing work-life balance.

• We support our people in their lives and understand there are things other than work on their minds.
• One of our strategic pillars is to expand our people's careers and responsibilities as they grow and continue to develop.
• We have a continuous learning environment and invest in training and development of our people encouraging them to learn from exposure to different technology, as we always striving to stay a step ahead.
• We care for the well-being of our employees offering EAP assistance, Birthday Leave, novated leasing, salary sacrifice, employee discounts on health and fitness products, electronic items, movie tickets, and many more…

About Reflex Technology Group: 

RTG is an Australian-owned national Consulting and Services business that commenced in 1985. Our cohesive team provides consulting services, solutions, and day-to-day support mainly in 'care' industries such as education, the aged, health care, and not-for-profit.

We believe in what our customers want to achieve and how we can partner with them to Make a Difference in reaching those outcomes. Our high customer net promoter scores are a testament to our team's expertise and attitude.

Our people are driven by the fact that we can make a difference/ an impact on something meaningful – technology is the enabler, not the outcome. Our focus is on people and what they want to achieve, and then how we can collaboratively develop a plan forward.

Please note: Successful candidates must undergo a National Criminal History Check and a Working with Children Check.