Client Onboarding Administrator

5 days ago

Melbourne, Australia Eightcap Full time

Overview

We are looking for a Client Onboarding Administrator to support Eightcap’s growth on a temporary basis by managing the onboarding of new client accounts and maintaining accurate client information across our systems. The ideal candidate will have a strong background in account administration and client service, with a proven ability to deliver results in a fast-paced, detail-driven environment. This role plays a key part in driving our mission to provide an exceptional experience to both our clients and team.

Responsibilities

- Process new account applications and onboard new clients.
- Update and configure existing accounts according to internal requests.
- Work closely with the Sales team and ensure client needs are met.
- Respond to internal queries relating to account management.
- Respond to incoming application enquiries from the client via email.
- Ensure industry & company standards for AML/KYC are met.
- Provide assistance in the creation and implementation of new procedures and processes.

Qualifications

- Computer literacy and above average data entry skills.
- Excellent written and verbal communication skills.
- Attention to detail.
- Able to multitask and prioritise tasks.
- Ability to think analytically and troubleshoot day to day issues.
- Strong account management skills.
- Previous experience in client onboarding.
- KYC/AML knowledge.

Benefits

- Wellness and lifestyle perks like monthly corporate massages
- Drinks every Friday at 4pm
- Great CBD location with easy access to public transport
- Multicultural environment
- Collaborative team culture
- Being part of exciting new projects for the company
- Regular social activities

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