Warehouse Team Leader

dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team-focused, and energized employees to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on-the-job training and upskilling, allowing for opportunities for career progression and professional development

We are looking for someone to join our warehouse team as a Warehouse Team Leader

This role will be based at Melbourne Airport, working 38 hours per week (Monday to Sunday on a rotating roster).

If this role sounds like an opportunity for you, keep reading

The Cargo Warehouse Team Leader is responsible for the operations of the cargo services for our clients to ensure an efficient and effective service, delivering the company values and commitment which exceeds our clients’ expectations.

The Cargo Warehouse Team Leader will manage the day-to-day business issues and competing demands in line with operational requirements and Service Level Agreements.

Primary duties and responsibilities

- Responsible for a group of staff in a work area.
- Ensure that productivity and performance criteria are met in the designated area of responsibility, including completion of regular performance assessment reports.
- Responsible for the control, supervision, and training of designated staff.
- Make recommendations on all aspects of the operation, identifying opportunities to improve performance and productivity.
- Organise and co-ordinate work within their area of responsibility.
- Carry out various administrative and reporting duties, including the operation of communication and computer aids.
- Demonstrate leadership, decision-making, and organisational skills necessary to efficiently meet performance requirements in a changing work environment.
- Be a proactive self-starter, able to manage multiple issues and effectively resolve them.
- Ability to work unsupervised at times and in a changing and fast-paced team environment.
- Motivated and capable of committing to rostered shifts spanning 24 hours/7 days a week, including mornings, evenings, and weekends.
- Keep up to date and competent on all articulate training.

Essential criteria

- Signed off in the appropriate area that is being overseen.
- Commitment to dnata Values and operating procedures.
- Work in a safe manner at all times.
- Demonstrate leadership experience and an ability to drive a customer and safety-focused culture within the team.
- Previous experience in a highly controlled and regulated industry with the ability to lead, translate, implement, and manage ongoing compliance, industry standards, and legislative requirements into standard operations.
- Ensure adherence to all company safety policies, procedures, and processes.
- Ability to handle pressured and stressful job situations successfully, including competing demands and priorities, and working any extra hours required.
- Ability to work within a team, sharing information and providing support to ensure a coordinated approach to customer requirements during aircraft operations.
- Ability to effectively communicate with people (written and verbal) from a variety of different backgrounds, and deal with confidential and sensitive situations.
- Understand the importance of meeting Service Level Agreements (SLAs) while adhering to safety requirements.
- Be a proactive self-starter, able to successfully manage multiple issues and effectively resolve them.
- Ability to work unsupervised at times and in a changing and fast-paced team environment.
- Motivated and capable of committing to rostered shifts spanning 24 hours/7 days a week, including mornings, evenings, and weekends.
- Keep up to date and competent on all articulate training.

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