[19/9/2025] Business Development Manager

Overview

Aged and Disability Support Services Full time/ Part time

$90,000 – $110,000 per year

Business Development & Client Acquisition

- Build referral networks with LACs, Support Coordinators, and healthcare professionals
- Identify new opportunities and help grow our Portfolio
- Build and maintain strong relationships with prospective and existing clients, their families, and key external stakeholders
- Actively promote Just Better Care homes services, brand, and values through professional engagement, networking, and community outreach like attending expos and networking events
- Identify and pursue new business opportunities across referral networks, partnerships, events, and community channels
- Conduct initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients
- Meet and exceed onboarding KPIs through proactive lead generation and efficient conversion strategies. Must be comfortable with KPI driven role
- Collaborate on the development and implementation of innovative marketing and referral initiatives
- Maintain a strong local presence by liaising with hospitals, GPs, allied health providers, and community groups to drive awareness and referrals

Client On-boarding & Service Coordination

- Oversee the client on-boarding process, ensuring a seamless transition from enquiry to active service
- Guide clients and families through available service options, funding pathways, and expectations
- Provide clear documentation and handover to operational teams post-on boarding
- Ensure new clients receive a high-quality on-boarding experience that fosters long-term engagement

Client Relationship Management

- Act as the primary contact during on-boarding and early service delivery phases
- Monitor early-stage client satisfaction and proactively manage concerns or feedback to ensure a positive experience
- Foster trust and rapport with clients and their families through consistent communication and professional service delivery
- Support retention strategies by ensuring client expectations are met and exceeded during the initial engagement period

Skills & Experience

- Experience in a business development or intake-focused role, NDIS support or case coordination ideally within disability services
- Minimum 5+ years of relevant experience required
- Established and/or the ability to build strong relationships with customers, case managers and other key stakeholders
- High-level communication, negotiation, and relationship-building skills
- Will give preference to candidate who has experience transitioning NDIS participants/Aged Care clients from hospital to community-based services
- Demonstrated initiative, sound judgement, and ability to work autonomously
- Experience using CRM or care management systems (desirable)
- Current driver/'s license and willingness to travel as needed

Additional

- If this sounds like the perfect opportunity for you, we would love to hear from you.
- Flexible and performance-based work options like part-time roles, casual employment, or performance-based pay are available for qualified candidates.

What We Offer

- Work the hours that suit you, so you can easily juggle life/'s other commitments
- Work close to home – Work local, and assist people in and around your own community
- Training – Grow your knowledge and skills with our training programs and online Learning Management System
- Employee Assistance Program – If you ever need additional counselling or support, we/'re always here to help
- Weekly Pay – Stay on top of your cash flow and your everyday expenses with weekly pay
- Recognition Programs – We have local and national programs in place to reward and recognise our team members
- Working with Just Better Care – Apply with Indeed

Application Details

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Questions

- Q 1. How many years/' experience do you have as a Business Development Manager?
- Q 2. How many years of people management experience do you have?
- Q 3. Do you have a current Australian driver/'s licence?
- Q 4. Do you have experience in a role which requires relationship management experience?
- Q 5. Do you have a current NDIS Worker Screening Check ?

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