Senior Administration Officer

About the role

Mater at Home team is excited to offer a Full-time Maximum term 12 month contract opportunity for an experienced Senior Administration Officer. This role is based at the South Brisbane Campus.

Mater at Home is seeking a proactive and detail-oriented Senior Administration Officer to join our dynamic team. This is a fantastic opportunity to contribute to a service that makes a real difference in the lives of our clients and supports a multidisciplinary team of healthcare professionals.

As a Senior Administration Officer, you will play a pivotal role in ensuring the smooth operation of administrative processes across Mater at Home. You’ll be responsible for:

- Responding to and directing incoming phone calls, emails, and other inquiries in a prompt and courteous manner.
- Maintaining the reception area providing a welcoming oasis for all staff and visitors.
- Admitting, booking and discharging patients in Mater’s Patient Management Systems.
- Liaising with Finance, checking health fund eligibility and providing quotes.
- Manage and maintain accurate files, records, and discussions with the utmost discretion, adhering to all administrative and financial policies.
- Data entry, referral management, client appointment bookings, customer service and ensuring everything is in its right place.
- Liaise with various departments, fostering smooth communication and workflow.
- Offer indispensable support to our senior management, making sure their administrative needs are met with excellence.

About you

- Previous administration experience working in a multi-disciplinary healthcare environment.
- Confident (intermediate) user of the Microsoft Office suite, including Teams.
- Clear and empathic communicator with a passion for delivering exceptional customer service.
- High level literacy skills, excellent phone manner and ability to convey information accurately and effectively with discretion.
- Ability to critically analyse complex information, and problem solve using own initiative to deliver solutions, and escalate appropriately to seek guidance and influence others.
- Strong attention to detail and highly organised, with the ability to balance conflicting demands and prioritise business requirements.
- A quick learner with the ability to prioritise and manage multiple systems, functions and processes.
- Ability to maintain composure when confronted with a challenging situation.
- Demonstrated ability to operate both autonomously and within a large multidisciplinary team.

Benefits

- Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
- Grow your career with access to industry-leading training and professional development through Mater Education
- Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
- Access a range of health and wellbeing services with a corporate discount on private health insurance
- Exclusive discounts across dining, retail, travel, accommodation
- Stay active with unlimited access to discounted gyms via the Fitness Passport program
- Convenient, discounted on-site parking
- Enjoy great food with reduced prices at our campus cafés and coffee spots
- Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

For more information regarding the role, please contact Janelle Corbett on 07 3163 1760.

Applications close on the 6th October 2025. Please note, we may contact applications prior to the closing date; please do not hesitate to APPLY NOW

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

Advertised: 22 Sep 2025 E. Australia Standard Time
Applications close: 06 Oct 2025 E. Australia Standard Time

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