Immediate Start: Senior Administration Officer

Note: This is a refined version of the original job description to improve structure and readability while preserving all core information.

Overview

Full-time role with flexible work options available. Circa $80,961 plus super (Band 5). Preston location, close to public transport, shops and the Preston Market.

In a fast-growing and ever-changing metropolitan municipality, a high-performing and collaborative Customer and Business Services team is essential to achieving the Darebin community’s vision of a more equitable, inclusive, vibrant, and connected city.

The Senior Administration Officer (BAPs) plays a key role in this effort by providing high-quality day-to-day customer service and administrative support to the operational functions of the Customer and Business Support Unit. This role also undertakes key responsibilities related to the Better Approvals Process (BAPs), parklets, and associated portfolios — including, but not limited to, outdoor dining processes and related support within City Development. If you’re passionate about making a positive impact in the Darebin community, join our values-driven, customer-centric team — where your contributions will help shape the future of our city.

About Darebin City Council

Located in Melbourne’s northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs. The city has a large population of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.

About the Role

The Senior Administration Officer (BAPs) is responsible for delivering day-to-day customer service and administrative support, primarily to assist the operations of the Customer and Business Support Unit. The role also undertakes key responsibilities related to the Better Approvals Process (BAPs), Parklets, and the associated portfolio – including, but not limited to, outdoor dining processes and related support within the City Development Department. The Senior Administration Officer (BAPs) reports directly to Coordinator Customer and Business Services – City Development. This Business Unit provides administrative and customer support to the City Development Department, which includes Planning, Building, Health services.

Responsibilities

- Provide prompt and efficient customer service, administrative and clerical support.

- Ensure accurate and up to date records are maintained for business transactions conducted by the Department.

- Provide advice to the public and Council staff on procedural and administrative tasks primarily relating to business permits, particularly focusing on BAPs and its related portfolio.

- Contribute to building effective relationships by promoting a positive image, having regard to Council protocols.

- Undertake more complex administrative and reporting tasks, as well as support for other members of the unit.

- Provide clear, concise and accurate information about what is required to get a permit.

- Coordinate and work with a diverse range of stakeholders including staff, professionals, and members of the public to facilitate and support high quality customer outcomes.

- Contribute to and identify continuous improvement activities.

Skills & Experience

- Qualification and/or demonstrated experience in business or a related field applicable to work within a local government environment.

- Experience in the local government sector.

- Well-developed skills in administrative practices.

- Well-developed analytical and problem-solving skills, with the ability to investigate issues and identify effective solutions.

- High level of attention to detail.

- Proficiency in the use of IT systems including Pathway, GIS and the Microsoft Office suite (Word, Excel, PowerPoint, Outlook).

- Ability to work with a diverse range of people including staff, professionals and members of the public in pursuit of departmental objectives.

- Sound communication skills, both verbal and written.

- Identifying and implementing process improvements (advantageous but not required).

Culture

As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.

Benefits

We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program – Appreciate Great, and a variety of generous paid and unpaid leave options.

How to Apply

If this sounds like the right opportunity for you, please submit your application including a resume. Those who wish to address the Key Selection Criteria in the Position Description may do so in their cover letter. We’re also happy to adjust our recruitment process to support accessibility needs. Contact Tarsha Sandefur, Coordinator Customer & Business Services City Development on 8470 8804 for a confidential discussion.

Applications close on Wednesday 22nd October at 11.30pm.

Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply. To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment. Council requires all employees to be fully vaccinated against COVID-19 as outlined in the Staff Covid-19 Vaccination Policy.

Darebin City Council acknowledges the Wurundjeri people as the traditional owners and custodians of this land and pays respect to their Elders past and present.

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