Customer & Experience Coordinator

15 hours ago

City of Lake Macquarie, Australia New Horizons Full time

Permanent Part time opportunity - 72 hours per Fortnight

Lake Macquarie location

Role Overview:

Join a team committed to providing direct customersupport and exceptional experiences daily, with wellbeing at the core of ourmission.

In this role, you will:
Provideperson-centered support to help customers achieve their goals andimprove their wellbeing.
Collaborate with support networks and the broader community to enhance customerindependence in areas such as living skills, community engagement,financial and health service access, social activities, personal care,employment, education, and training.
Report to the Program Experience Lead (or Service Delivery Manager,depending on the program) and work collaboratively with the wider team.
Supportand supervise employees at a lower level as needed, and communicateeffectively with other New Horizons teams.

Key Responsibilities:
Assistin resource planning, coaching, and mentoring support workers.
Promoteand demonstrate safe and healthy work practices.
Supportchange initiatives and model positive behaviours.
Participatein team meetings and share information respectfully.
Utilizeresources efficiently and record customer information accurately.
Coordinatedaily support and activities for customers.
Developand review individualized support plans.
Enhancecustomer experience through innovative solutions.
Maintainconfidentiality and professional relationships.
Ensurecustomer records are up-to-date.

You'll also bring to the role:
Relevantqualifications (Cert 3 or 4 in Disability Support or equivalentexperience).
Technicalliteracy in Microsoft Office and reporting systems.
Supervisoryskills and basic HR management knowledge.
Physicalability to support customers, including lifting up to 10 kg.
ValidNSW Driver's C class license.
Current Police Check (not older than 3 months), NSW WWCC, NDIS WC

New Horizons offers many salary and non-salary benefits,of which you could:

Take advantage of the tax benefits available only to employees who work for a not for profit organization – through lower tax deductions, we can pay more money to you each week
Salary Packaging: Up to $15,900 annually, maximising your take-home pay.
Entertainment Allowance: An additional $2,650 annually for dining, holidays, and more.
Paid Parental Leave: Comprehensive leave to support growing families.
Fitness Passport: Affordable access to gyms and fitness centers.
Employee Assistance Program providing counselling services
A supportive culture and working environment

Developthrough Internal and external learning and workplace mentoring

TakeLong Service and/or Parental leaveWork in a supportive culture andworking environment

How to Apply: Please submit your updated resume and acover letter detailing how your skills are relevant to the role.

New Horizons values diversity and encourages applicationsfrom people from all walks of life. Our vision is to see happy inclusivecommunities work together in collaborative and inclusive ways to createopportunity and improve quality of life. Our workforce proudly reflects thelocal communities we connect with and support.
New Horizons acknowledges all Aboriginal and Torres StraitIslander peoples as the traditional custodians of the land.

#J-18808-Ljbffr

  • Loan Variations Officer

    2 weeks ago

    City of Parramatta Council, Australia AMP Full time

    OverviewAMP Parramatta, New South Wales, AustraliaJoin to apply for the Loan Variations Officer role at AMP.Get AI-powered advice on this job and more exclusive features.AMP is a long-standing bank that supports customers across banking, super, retirement and finances. We help people see and make more of their financial potential, so that they can create...

  • Loan Variations Officer

    6 days ago

    City of Parramatta Council, Australia AMP Full time

    AMP Parramatta, New South Wales, AustraliaOverviewJoin to apply for the Loan Variations Officer role at AMPAMP Parramatta, New South Wales, Australia4 days ago Be among the first 25 applicantsIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new...

  • Service Excellence Officer- Collections

    2 weeks ago

    City of Parramatta Council, Australia AMP Full time

    OverviewService Excellence Officer - Collections & Hardship at AMP, Parramatta, New South Wales, Australia.Help people create their tomorrow, while you create yours. We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their...

  • Experience Coordinator

    2 weeks ago

    City of Lake Macquarie, Australia beBeeCustomer Full time $75,000 - $115,425

    Job Title: Customer Service AdvocateLocation: City of Lake Macquarie, AUAbout the Role:We are seeking a highly skilled professional to provide exceptional support services to our customers. As a key member of our support network, you will work collaboratively with stakeholders to enhance customer independence and improve their overall wellbeing.Main...

  • Casual Customer Experience Representative

    6 days ago

    City of Lake Macquarie, Australia Pacific Smiles Group Full time

    OverviewCasual Customer Experience Representative - Glendale Centre, on-site casual ongoing position. Monday to Friday. This role is about more than answering phones; join a welcoming team helping patients access care.ResponsibilitiesMaking outbound calls to patientsManaging cancellations and reschedulingHandling inbound calls with professionalism and...

  • SAP Developer

    6 days ago

    City Of Wanneroo, Australia Škoda Auto Customer Experience Full time

    Join to apply for the SAP Developer (m/w) role at Škoda Auto Customer Experience.Competitive salary (including 13th month salary and yearly bonus)5 weeks of vacationFlexible working hours within a hybrid model - home office / choice of work location (Prague or Mladá Boleslav)Pensions contribution of 1900 Kč per monthPluxee card for leisure...

  • Primary Health Care Operations Manager

    2 weeks ago

    City Of Cockburn, Australia beBeeCare Coordinator Full time $100,000 - $130,000

    Are you looking for a challenging and rewarding career opportunity in primary health care?About the RoleThis position involves coordinating clinical follow-up tasks, patient recalls, and proactive care outreach. You will work closely with clinicians, nurses, and leadership teams to ensure smooth clinical workflows, compliance with Medicare billing, and...

  • Office Coordinator

    2 weeks ago

    City of Lake Macquarie, Australia Level Group ANZ Full time

    Join Our Growing Team – Be the Backbone of Our OperationsAre you an organised, detail-oriented admin pro who thrives in a fast-paced trade industry? Do you love keeping things running smoothly while supporting a dynamic team? If so, DABS Plumbing is looking for YOUWe're a family-owned, growing plumbing business based in Newcastle, and we need an...

  • Power Maintenance Coordinator

    2 weeks ago

    City of Lake Macquarie, Australia APA Group Full time

    OverviewAt APA, our purpose is to secure Australia's energy future. We're not doing it alone. We're doing it with our customers and communities as Australia's energy infrastructure partner, a role our unique experience and expertise positions us to play.We now have an exciting opportunity available for a Power Maintenance Coordinator - On grid to join us in...

  • Customer Experience Specialist

    2 weeks ago

    City of Salisbury, Australia beBeeCustomerService Full time $40,000 - $55,000

    Customer Service PositionRandstad is seeking a candidate to fill an ongoing temporary opportunity as a customer service professional. The role offers full-time hours (Monday - Friday) and is based in Northern Adelaide.Handle all inbound and outbound calls in accordance with service standardsProvide exceptional customer service by exceeding client...