Customer & Experience Coordinator

4 weeks ago

City of Lake Macquarie, Australia New Horizons Full time

Permanent Part time opportunity - 72 hours per Fortnight

Lake Macquarie location

Role Overview:

Join a team committed to providing direct customersupport and exceptional experiences daily, with wellbeing at the core of ourmission.

In this role, you will:
Provideperson-centered support to help customers achieve their goals andimprove their wellbeing.
Collaborate with support networks and the broader community to enhance customerindependence in areas such as living skills, community engagement,financial and health service access, social activities, personal care,employment, education, and training.
Report to the Program Experience Lead (or Service Delivery Manager,depending on the program) and work collaboratively with the wider team.
Supportand supervise employees at a lower level as needed, and communicateeffectively with other New Horizons teams.

Key Responsibilities:
Assistin resource planning, coaching, and mentoring support workers.
Promoteand demonstrate safe and healthy work practices.
Supportchange initiatives and model positive behaviours.
Participatein team meetings and share information respectfully.
Utilizeresources efficiently and record customer information accurately.
Coordinatedaily support and activities for customers.
Developand review individualized support plans.
Enhancecustomer experience through innovative solutions.
Maintainconfidentiality and professional relationships.
Ensurecustomer records are up-to-date.

You'll also bring to the role:
Relevantqualifications (Cert 3 or 4 in Disability Support or equivalentexperience).
Technicalliteracy in Microsoft Office and reporting systems.
Supervisoryskills and basic HR management knowledge.
Physicalability to support customers, including lifting up to 10 kg.
ValidNSW Driver's C class license.
Current Police Check (not older than 3 months), NSW WWCC, NDIS WC

New Horizons offers many salary and non-salary benefits,of which you could:

Take advantage of the tax benefits available only to employees who work for a not for profit organization – through lower tax deductions, we can pay more money to you each week
Salary Packaging: Up to $15,900 annually, maximising your take-home pay.
Entertainment Allowance: An additional $2,650 annually for dining, holidays, and more.
Paid Parental Leave: Comprehensive leave to support growing families.
Fitness Passport: Affordable access to gyms and fitness centers.
Employee Assistance Program providing counselling services
A supportive culture and working environment

Developthrough Internal and external learning and workplace mentoring

TakeLong Service and/or Parental leaveWork in a supportive culture andworking environment

How to Apply: Please submit your updated resume and acover letter detailing how your skills are relevant to the role.

New Horizons values diversity and encourages applicationsfrom people from all walks of life. Our vision is to see happy inclusivecommunities work together in collaborative and inclusive ways to createopportunity and improve quality of life. Our workforce proudly reflects thelocal communities we connect with and support.
New Horizons acknowledges all Aboriginal and Torres StraitIslander peoples as the traditional custodians of the land.

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