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Casual Customer Experience Representative

4 weeks ago

City of Lake Macquarie, Australia Pacific Smiles Group Full time
Overview

Casual Customer Experience Representative - Glendale Centre, on-site casual ongoing position. Monday to Friday. This role is about more than answering phones; join a welcoming team helping patients access care.

Responsibilities
  • Making outbound calls to patients
  • Managing cancellations and rescheduling
  • Handling inbound calls with professionalism and care
  • Booking patients in for routine check and cleans

This is an on-site, casual ongoing role at our Glendale Centre.

  • Days: Monday to Friday
  • Hours: Flexible - with options such as a half day on Fridays
  • Flexibility in start/finish times may be offered for the right candidate
What We're Looking For

At Pacific Smiles, we take pride in the service we offer our patients, and that starts with our team. The successful candidate will bring:

  • Excellent communication skills and a confident, friendly phone manner
  • A strong customer service focus with a genuine interest in patient care
  • Time management and organisational skills, with the ability to juggle multiple tasks
  • Tech confidence, with the ability to use call systems and booking software
  • A goal-driven attitude, motivated and supportive of team success
  • Reliability and commitment - this is a critical role in our operations
  • Flexibility to adapt to changing needs or schedules
  • A team-focused mindset, contributing to a positive and collaborative workplace culture

Previous dental experience is a bonus, but not essential - full training will be provided.

Why Join Pacific Smiles?
  • Calm, professional workplace - not a noisy, high-pressure call centre
  • Friendly, close-knit team that values trust, care, and quality service
  • Competitive casual rate + casual loading and benefits
  • Ongoing training and support to help you succeed
Apply Now

If you're looking for a role with purpose, variety, and a great team environment, we'd love to hear from you. Join Pacific Smiles and help us deliver exceptional care, one call at a time.

Apply now to start your journey with us at Glendale.

Seniority level
  • Entry level
Employment type
  • Part-time
Job function
  • Customer Service
  • Industries
  • Consumer Services

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