Loan Variations Officer

AMP Parramatta, New South Wales, Australia

Overview

Join to apply for the Loan Variations Officer role at AMP

AMP Parramatta, New South Wales, Australia

4 days ago Be among the first 25 applicants

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future. Help people create their tomorrow, while you create yours. We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years. If we do our job well, we genuinely add to the prosperity of our country and its people.

What you'll do

• Process loan variation requests for existing home loan customers and make outbound calls to confirm requests, obtain additional information, educate on options, and confirm legitimate account activity.
• Communicate with customers and stakeholders (e.g., Brokers) to provide status updates or discuss requests.
• Assess and analyze loan applications covering both PAYG and Self Employed applicants for personal, investment and business use across all sales channels.
• Observe the Bank's policies and procedures when assessing loans for approval or decline and provide great customer service to internal and external partners.
• Respond and act promptly to customer enquiries and requests for status updates.
• Keep a record of customer interactions, transactions, comments and complaints.
• Assist with resolving customer complaints, including providing input to investigations.
• Achieve agreed productivity, quality, and compliance targets within the agreed framework.
• Work collaboratively with team members to achieve business objectives.
• Identify and raise any areas of concern impacting client experience or potential regulatory/non-compliance risks.
• Provide incident and risk management support as required by the Operations Manager.
• Liaise with Third Party Vendors for operational updates.
• Perform other duties and special projects as required.

What you will bring to the team

• Previous experience in a fast-paced customer focused environment.
• Banking experience and expert knowledge of Loan Servicing is essential.
• Minimum 2-3 years experience in a credit/lending environment including analysis of self employed applications and existing loan management (e.g., loan variations).
• Ability to manage high volumes and work effectively under pressure.
• Ability to recognise, analyse and solve problems.
• Strong numeracy and communication (oral and written) skills.
• High level of attention to detail and commitment to quality.
• Flexible and willing to try different approaches to reach successful outcomes.
• Understanding of compliance framework and regulations such as privacy, KYC & AML.
• Knowledge and experience in using complaints procedure.
• Passionate about helping people and excited about a career in Customer Service.
• Positive attitude and desire to make a difference.
• Thrives in a team environment with high performing people.
• Ability to build effective working relationships with internal and external staff.
• Conflict resolution and negotiation skills.
• Strong understanding of team and business requirements.
• Accountability for own performance and results; comfortable with being measured.
• Ability to identify efficiencies and improvements to how we operate.
• Ability to handle high work volumes and perform under pressure.
• Time management and ability to meet deadlines.
• Desire and ability to constantly develop and maintain Customer Service skills.
• Experience in multi-tasking to meet all work requirements and timeframes.

You'll thrive here if…

If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset. Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next. If you're someone that can hold their own, you'll find AMP quite liberating.

Why you'll love working at AMP

Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it. We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work. In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. You'll find moments to connect, feel valued and do meaningful work. Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

We believe in the power of inclusion and diversity

We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers. We're your allies in the search for the perfect fit - when you apply, let us know how we can support you through our selection process. We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.

Ready to create your tomorrow?

If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. Through career-defining moments, create your own tomorrow. Don't procrastinate—we review applications as we receive them, and may close the role earlier than the advertised close date if a suitable candidate is found. Looking forward to meeting you.

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