Customer Service Officer

4 weeks ago

Council of the City of Sydney, Australia OX Securities Full time

Ox Securities is a fast-growing and reputable company in the FX and CFD industry. We are seeking ahighly motivated, customer-focused Customer Service Officerto join our team.

In this role, you will be responsible for providing prompt, professional, and high-quality support to our clients through multiple communication channels, including email, social media, live chat, and phone.

Key Responsibilities

- Provide outstanding customer service via phone, live chat, and email.

- Maintain high service-level standards, ensuring inquiries are handled efficiently and professionally.

- Address client concerns with a proactive and solution-oriented approach.

- Work collaboratively with internal teams to resolve customer queries promptly.

- Assist clients with payment-related inquiries, including deposits and withdrawals.

- Analyse and respond to trading inquiries in a timely and accurate manner.

Training & Development

We are committed to your success. Comprehensive training and continuous support will be provided to equip you with the skills and knowledge required to excel in this role.

Preferred Qualifications & Skill

- Passion for delivering top-tier customer service with a client-first mindset while adhering to industry best practices.

- 2+ years' experience in customer success or a similar role within the financial services or fintech industry.

- Knowledge of trading platforms such as MT4, MT5 or Iress is an advantage.

- Strong technical proficiency and the ability to troubleshoot software-related issues.

- Self-motivated, proactive, and capable of taking initiative.

- Excellent communication, interpersonal, and organizational skills.

- High attention to detail and accuracy.

- Team player with the ability to collaborate and share knowledge effectively.

- Confident communicator across multiple channels, with excellent written and spoken English.

Why Ox Securities?

Join a dynamic and supportive team that values excellence, innovation, and client satisfaction.

Apply today

We are committed to providing a diverse and inclusive workplace. Ox Securities is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, colour, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, marital or family status, disability status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

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