Customer Service Officer

About MEGT

At MEGT, we are a proud Australian not‑for‑profit that’s helped over one million people kickstart amazing careers since 1982

Our purpose is to inspire individuals and empower businesses and communities to create life changing opportunities through lifelong learning and meaningful employment for all.

The MEGT Difference

We’re proud to be certified as a Great Place to Work and understand the importance of work life balance. Here are some of our meaningful benefits to support you and your career at MEGT:

- Flexible working arrangements

- 14 weeks paid parental leave

- Know someone great? Refer them and earn a $500 MEGT My Benefits voucher

- Generous leave entitlements, including 3 paid Christmas close‑down days

- Exclusive discounts on private health insurance (HCF, Bupa, Medibank)

- Corporate travel rates for personal use

- Option to buy or cash out annual leave

- Salary packaging available (non‑PBI)

- Ongoing development with study support

- Employee Assistance Program (includes Nurse on Call)

- Retail and entertainment discounts

- Pro‑rata long service leave after 7 years

The Opportunity

Based in Parramatta or Campbelltown, this is your chance to join MEGT’s Apprenticeship Connect Provider division—Australia’s largest single provider—and make an impact

As a Customer Service Officer – Central Processing Unit (CPU), you’ll join our Claims Team and play a key role in delivering quality service to our apprenticeship customers. This process‑driven position focuses on assessing eligibility, processing claims, and ensuring compliance with government guidelines and MEGT’s internal standards.

You’ll thrive in a supportive, diverse team environment where accuracy, consistency, and teamwork matter.

Key Responsibilities

- Process claims and documentation accurately and efficiently within required timeframes and KPIs.

- Assess eligibility and ensure all work complies with contract and policy requirements.

- Refer customers to relevant agencies such as State Training Authorities (STAs) and Registered Training Organisations (RTOs).

- Manage your workload effectively, resolving complex issues or escalating as needed.

- Provide professional support to internal and external stakeholders.

- Maintain accurate and confidential records in line with DEWR and STA requirements.

About you

You bring customer service and administration experience, strong attention to detail, and pride in delivering consistent, high‑quality work, along with:

- Strong written and verbal communication skills.

- Tech‑savvy and comfortable working across multiple systems and databases.

- Problem‑solving mindset with the ability to collaborate with internal teams for effective solutions.

- Analytical abilities to interpret and evaluate information.

- Self‑managed, organised, and adaptable to routine, process‑driven work.

- Commitment to confidentiality and continuous development.

- Knowledge of the Australian Apprenticeship Support Services Program (desirable).

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm as we have zero tolerance of racism, discrimination, harm, or abuse. The successful applicant will be required to undertake pre‑employment checks which includes a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications.

The MEGT Commitment

At MEGT, people are at the heart of everything we do, and we believe that investing in our people drives our success.

Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We encourage applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups, to find their ME with MEGT. Learn more about our commitment here.

How to Apply

Ready to find your ME with MEGT? Click ‘Apply’ to submit your application.

If you need support with your application, would prefer to apply in another format, require assistance in applying or have questions about the role, please contact our Talent Acquisition Team at recruitment@megt.com.au or call 1300 634 863.

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