Only 24h Left: Customer Service Officer

1 week ago

Council of the City of Sydney, Australia Catholic Education Diocese of Rockhampton Full time

Inner West Council (IWC) is among Sydney’s larger local metropolitan local government councils looking after a community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable, and diverse suburbs. As we continue to deliver quality, innovative, and inclusive programs and services, we invite you to join in on our journey towards becoming the best council for our community.

The community is at the heart of IWC, and our values of Integrity,Respect,Innovation,CompassionandCollaborationare at the centre of everything that we do.

We offer flexible career life balance with hours that allow you to relax and recharge. We offer a variety of flexible work arrangement options (e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.

Permanent employees benefit from our great value gym membership from $18.65/week giving access to a vast network of gyms in Sydney.

The Customer Service Officer role is responsible for providing friendly, responsive, accurate, consistent information, advice and service to InnerWest Council customers.

Please read the Position Description to familiarise yourself with all the requirements and conditions of the role.

$70,211.96 - $80,330.12 + 12% Superannuation

Required Skills, Experience and Qualifications

- Superior Customer Service skills and demonstrated experience working in a dynamic, high-volume, multi-channel team with a passion for customer service excellence

- Demonstrated ability to operate effectively across multiple functions within a customer service team, with ability to achieve quality standards and a commitment to first contact resolution

- Ability to work autonomously with minimal supervision to achieve service standards

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