Technical Customer Support Specialist

3 days ago

City of Melbourne, Australia Blinq Technologies Full time

What is Blinq?

Blinq is building the fastest, most intuitive way to share who you are and remember who you meet. What started as the world’s #1 digital business card is now the starting point for over 50 million new relationships a year – and growing at unicorn pace.

Our vision

Our vision is to build the world’s intelligence layer for professional relationships – one that remembers for you, prompts when it matters, and keeps you in play.

Why You’ll Love It Here

- Rapid growth: Doubling ARR every few months and expanding our product surface.
- Well‑resourced: $45m+ raised from Blackbird, Touring Capital, Hubspot Ventures, and Square Peg.
- A rare moment to join: Hitting an inflection point – big enough for momentum, small enough to shape the journey.
- Customers love it: 140k+ reviews and a 4.9/5 rating on the App Store.
- We work in person, on purpose: 3 days a week in the office, the rest wherever you work best.

Growth at Blinq

Our Growth team is where sales, marketing, and growth strategy collide to supercharge Blinq’s reach. We bring our story to life for customers, partners, and the broader market – showing them how a single “card share” can launch a lasting relationship.

Role & Impact

We’re looking for someone awesome to join the Blinq Support team If you love helping people, solving problems, and making technology feel simple, this could be the perfect fit.

What You’ll Do

- Serve as the primary point of contact for complex customer inquiries, feedback, and technical issues.
- Diagnose and resolve advanced product or integration problems across email and other support channels.
- Identify recurring issues, bugs, or product gaps, and collaborate with Engineering and Product teams to drive resolution.
- Partner cross‑functionally to improve product reliability, usability, and the overall customer experience.

What You’ll Bring

- Minimum 2–3 years of technical customer support experience, ideally in a SaaS environment.
- Baseline understanding of API integrations, web apps, and mobile platforms.
- Confident in troubleshooting technical issues (network, browser, device, and integration‑related).
- Experience using Zendesk (or similar ticketing systems) and basic familiarity with tools like Linear, Intercom, Slack, and Notion.
- Ability to interpret and elevate bug reports, feature requests, and product feedback to Engineering/Product teams.

What You Get

We hold a high bar and move with intent. You’ll get the clarity, trust, and ownership to meet it – and a team that pushes to do the best work of our lives. We back that with:

- Equity & ownership: We’re building something massive, and we want you to share in the upside. Genuinely.
- Competitive salary & growth path: As Blinq grows, your role and compensation grow with it – no glass ceilings here.
- Generous paid time off: At least 20 days fully disconnect each year, with a flexible policy beyond that.
- Parental leave that grows with you: 12 to 26 weeks full pay, based on tenure.
- Free food: Enjoy daily breakfast and lunch at some of our offices, plus an always‑stocked snack bar.

#J-18808-Ljbffr

  • Technical Support Specialist

    3 weeks ago

    City of Melbourne, Australia Satcom Direct, Inc Full time

    Technical Support Specialist page is loaded## Technical Support Specialistlocations: Melbourne, FL United Statestime type: Full timeposted on: Posted Yesterdayjob requisition id: R3989We will be accepting applications through October 24, 2025 or until filled.--- --- ---The Gogo **Technical Support Specialist** serves as a member of the Technical...

  • ▷ Urgent Search: Technical Support Specialist

    6 days ago

    City of Melbourne, Australia Gogo Full time

    Technical Support Specialist page is loaded## Technical Support Specialistlocations: Melbourne, FL United Statestime type: Full timeposted on: Posted Todayjob requisition id: R3989We will be accepting applications through October 24, 2025 or until filled.--- --- ---The Gogo **Technical Support Specialist** serves as a member of the Technical Support...

  • ▷ High Salary! NOC Technical Support Specialist

    3 weeks ago

    City of Melbourne, Australia Motorola Solutions Full time

    **Motorola Solutions values your privacy** .## **Company Overview**At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies...

  • Technical Support Specialist

    6 days ago

    Melbourne, Australia VOCUS Full time

    Hybrid Working - 2 days in the office, 3 days' work from home! - Use your skills to navigate complex escalated technical problems. - Generous discounts on Power, Gas, Mobile and Internet! **About Vocus** We’re a leading specialist fibre and network solutions provider that’s all about making things better, simpler, and easier, for both our customers and...

  • Technical Support Specialist

    4 weeks ago

    Melbourne, Australia Satcom Direct, Inc Full time

    Technical Support Specialist page is loaded## Technical Support Specialistlocations: Melbourne, FL United Statestime type: Full timeposted on: Posted 5 Days Agojob requisition id: R3967We will be accepting applications through September 28, 2025 or until filled.--- --- ---The Gogo **Technical Support Specialist** serves as a member of the Technical...

  • Technical Service Specialist II

    2 weeks ago

    City of Melbourne, Australia AGCO Full time

    Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges at AGCO we are proud to be working towards a solution, come and join us as our new Supervisor, Technical Service and make your contribution. This position will be considered either...

  • IT Technical Support Specialist

    2 days ago

    Melbourne, Victoria, Australia First Super Full time $60,000 - $90,000 per year

    IT Technical Support SpecialistSuperannuation AdministratorCarlton, Melbourne CBD fringeAbout UsThe Administrator that plays a critical role in providing further management services to Industry Super Fund.The roleThe IT Technical Support Specialist is responsible for providing technical assistance and support to end-users as well as supporting the efficient...

  • Bilingual Technical Customer Support Specialist

    1 week ago

    Melbourne, Australia Software International Full time

    **Software International (SI)** supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US. We are currently searching for a B**ilingual Technical Customer Support Specialist - English & Spanish - Remote** for our IT Financial Services SaaS client for their Australian...

  • Customer and Technical Support

    2 days ago

    Melbourne, Australia Kaliba Full time

    **Location**: Melbourne C B D - Victoria **WorkType**: Full Time **Salary**: $70,000.00 - $90,000.00 Annual **The Company** Specialised property development and CRM technology software, located in Melbourne is on the lookout for a customer and technical support specialist to communicate with their clients around onboarding and technical queries using...

  • Technical Support Specialist

    2 weeks ago

    Melbourne, Australia Avature Full time

    To make sure that our SaaS platform is always business advantage (and never a technical difficulty), our Technical Support Specialists play a multifaceted role that makes them a key component of the Avature user experience. These specialists are the first in line to give support to our customers, whatever the issue might be. They perform complex technical...