Technical Customer Support Specialist
4 weeks ago
What is Blinq?
Blinq is building the fastest, most intuitive way to share who you are and remember who you meet. What started as the world’s #1 digital business card is now the starting point for over 50 million new relationships a year – and growing at unicorn pace.
Our vision
Our vision is to build the world’s intelligence layer for professional relationships – one that remembers for you, prompts when it matters, and keeps you in play.
Why You’ll Love It Here
- Rapid growth: Doubling ARR every few months and expanding our product surface.
- Well‑resourced: $45m+ raised from Blackbird, Touring Capital, Hubspot Ventures, and Square Peg.
- A rare moment to join: Hitting an inflection point – big enough for momentum, small enough to shape the journey.
- Customers love it: 140k+ reviews and a 4.9/5 rating on the App Store.
- We work in person, on purpose: 3 days a week in the office, the rest wherever you work best.
Growth at Blinq
Our Growth team is where sales, marketing, and growth strategy collide to supercharge Blinq’s reach. We bring our story to life for customers, partners, and the broader market – showing them how a single “card share” can launch a lasting relationship.
Role & Impact
We’re looking for someone awesome to join the Blinq Support team If you love helping people, solving problems, and making technology feel simple, this could be the perfect fit.
What You’ll Do
- Serve as the primary point of contact for complex customer inquiries, feedback, and technical issues.
- Diagnose and resolve advanced product or integration problems across email and other support channels.
- Identify recurring issues, bugs, or product gaps, and collaborate with Engineering and Product teams to drive resolution.
- Partner cross‑functionally to improve product reliability, usability, and the overall customer experience.
What You’ll Bring
- Minimum 2–3 years of technical customer support experience, ideally in a SaaS environment.
- Baseline understanding of API integrations, web apps, and mobile platforms.
- Confident in troubleshooting technical issues (network, browser, device, and integration‑related).
- Experience using Zendesk (or similar ticketing systems) and basic familiarity with tools like Linear, Intercom, Slack, and Notion.
- Ability to interpret and elevate bug reports, feature requests, and product feedback to Engineering/Product teams.
What You Get
We hold a high bar and move with intent. You’ll get the clarity, trust, and ownership to meet it – and a team that pushes to do the best work of our lives. We back that with:
- Equity & ownership: We’re building something massive, and we want you to share in the upside. Genuinely.
- Competitive salary & growth path: As Blinq grows, your role and compensation grow with it – no glass ceilings here.
- Generous paid time off: At least 20 days fully disconnect each year, with a flexible policy beyond that.
- Parental leave that grows with you: 12 to 26 weeks full pay, based on tenure.
- Free food: Enjoy daily breakfast and lunch at some of our offices, plus an always‑stocked snack bar.
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