Customer Support Consultant
6 days ago
Select how often (in days) to receive an alert: Create Alert
Salary: Dependent on skills and experience
Division: Education
Department: Marketing & Customer Experience
About the Role
We are looking for a talented Customer Support Consultant to join our Marketing & Customer Experience Team and be responsible for providing support to all customers by promptly responding to queries and concerns in a professional manner. The role represents the business and our digital product offering as the first line of support for teachers, students, trade partners and sales consultants.
Key Responsibilities
Customer Support
- Respond to internal and external customer queries within KPI
- Answer first line digital support enquiries by phone and email
- All data entry to be keyed within KPI
- Process credit card payments for all cash sale & staff orders
- All in house tasks are completed to schedule
- Contribute to continuous improvement within the role and suggest process improvements and better ways of working
- Be the voice of the customers, advocate for product improvement and customer experience
- Collaborate and problem-solve effectively within a high performing team
- Send information about customer calls to sales teams
- Provide customer feedback to sales teams
- Maintain customer records in the CRM and in SAP
- Provide customers information on their current trading terms
Data Administration
- Assist with data clean-up work for both SAP and the CRM outside of peak times
- Assist with export shipping duties as required
- Assist the warehouse by investigating problem returns
- Perform data entry or clean up tasks for other departments outside of peak times
About You
- Exceptional interpersonal skills, including strong customer service fundamentals and experience in a customer service or similar role
- Ability to problem solve and troubleshoot, think problem through methodically and respond calmly under time pressure
- Demonstrated ability to engage with other stakeholders and departments within the business to get the best outcome for the customer
- Ability to critique processes, offer creative solutions and commit to continuous improvement of the team
- An understanding of the education and/or publishing industry in Australia
- Experience working Zendesk, SAP, Salesforce, Microsoft 365 Suite
- Highly flexible working environment
- Two work-from-home days per week and rostered Friday afternoons off (fortnightly)
- Access to contemporary offices and facilities close to Southern Cross Station
- Varied learning and development opportunities
- The opportunity to support Skyline Education Foundation through our Workplace Giving Program
- Comprehensive wellbeing program, including an EAP available to you and your family
- Other enterprise level benefits including Long Service Leave at 5 years, 2 days of paid Volunteering Leave and Study Leave per year and more
If you possess the right skills for this role and want to join our hardworking and motivated team, please submit your cover letter and full resume, in one PDF.
We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.
#J-18808-Ljbffr
-
Immediate Start: Planner-Scheduler
2 weeks ago
City of Melbourne, Australia Consultant Full timeClearPlan is hiring consulting positions nationwide. Founded in 2013, we have grown to more than 200 employees operating in over 30 states, providing Project Management Service Professionals to industries focused on Aerospace and Defense, Energy, Construction, and Healthcare/IT. Join a team that was just recertified as a Great Places to Work 2021, 2022,...
-
Position: Customer Support Consultant New
1 week ago
City of Melbourne, Australia REA Group Ltd. Full timeJoin a collaborative team and deliver great customer experiences! Solve different problems every day and enjoy great learning opportunities! Permanent full time role based in Melbourne We're REA With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to...
-
Consultant, Customer Orchestration
4 weeks ago
City of Melbourne, Australia National Australia Bank Full timeOverview Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. Forming part of a new structure in this role of Consultant, Customer...
-
Customer Support Consultant
3 weeks ago
Melbourne, Australia REA Group Ltd. Full timeCustomer Support Consultant page is loaded Customer Support Consultant Apply locations Richmond, Melbourne VIC time type Full time posted on Posted Today job requisition id R0013921 - Join a collaborative team and deliver great customer experiences! - Solve different problems every day and enjoy great learning opportunities! - Permanent full time role...
-
Customer Support Consultant
4 weeks ago
Council of the City of Sydney, Australia Fenergo Full timeOverview About us At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game. We’re more than a global leader in AI-powered client...
-
Customer Experience Consultant
1 week ago
City of Melbourne, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full timeOverview Carco Pakenham is a brand-new used car dealership and part of Autoleague, one of Australia’s largest automotive groups with dealerships across Victoria, Queensland, and Western Australia. Representing trusted brands like Toyota, Mazda, Mitsubishi, Isuzu, Hyundai, Kia, Volkswagen, and MG, we combine leading vehicles with exceptional customer...
-
Only 24h Left! Customer Support Consultant
4 weeks ago
City of Brisbane, Australia ROBERT WALTERS AUSTRALIA Full timeThis role is at the heart of a service centre that provides support to players and retailers across multiple jurisdictions. The successful candidate will be responsible for delivering consistently high-quality service, offering advice and resolving various queries from our Lotteries and Keno customers and outlets. This is an excellent chance to work in a...
-
Customer Service Consultant
3 weeks ago
City of Melbourne, Australia Bank Australia Limited Full timeJob Category: Banking and Financial Services Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks. We...
-
City of Melbourne, Australia Southern Metropolitan Cemeteries Trust Full timeOverview The Role: Join us as a Customer Support Consultant in Funeral Services, where you will play a pivotal role in ensuring the seamless coordination of burial, cremation, and funeral services across our cemetery locations. This is a full-time position where you will be the first point of contact for funeral directors and external stakeholders,...
-
Council of the City of Sydney, Australia Egis - Managing Consultant Full timeNSW | Assistant to Managing Director (Business Development Support) Assistant to Managing Director (Business Development Support) BUCOF Full time | Construction & Infrastructure Sydney CBD (Hybrid flexibility) Join BUCOF as a BD Support! Help the MD drive growth, connect with contractors, and protect projects. Fast‑paced, hands‑on, and perfect for...
