Client Services Manager – Gold Coast South
2 weeks ago
About Us:
AtRight at Home, we are committed to improving the quality of life for those we serve. As a leading provider of in-home care and assistance, we deliver tailored support services to older Australians, people with disability, and individuals recovering from illness or injury.
About the Role:
We're seeking a passionate and drivenAged Care Client Services Managerto lead business development and client relationship activities across theGold Coast Southregion (and surrounding areas). This is a pivotal role focused on building referral networks, managing client enquiries, and facilitating service delivery to meet the needs of our growing client base.
Key Responsibilities:
Actively manage new client enquiries and deliver exceptional first impressions
Conduct outreach visits to referral sources per day
Represent Right at Home at client meetings, presentations, expos, and community events
Guide clients through care service options and facilitate service contract negotiations
Develop trusted relationships with clients, families, and referrers through empathy and professionalism
Business Development:
Build and maintain strong relationships with referral sources (GPs, hospitals, clinics, retirement villages, aged care services, accountants, legal advisers, etc.)
Generate and follow up leads to increase service uptake and client base
Identify growth opportunities and partnerships to extend service reach
Maintain detailed activity tracking and client notes in the CRM system
Work toward set sales KPIs including referral visits, face-to-face meetings, and conversion metrics
Contribute to team culture by living the values of integrity, collaboration, and innovation
Participate in business planning, service expansion strategies, and implementation of new offerings
Take initiative in problem-solving and promoting continuous improvement
What You'll Bring:
Relevant tertiary qualifications
Proven success in a sales or business development role (service industry experience essential)
Experience in medical, aged care or community services sales (highly desirable)
Outstanding communication, negotiation, and interpersonal skills
High level of initiative, organisation, and self-motivation
Ability to work autonomously across a diverse geographical area
Police clearance (or willingness to obtain)
Performance Indicators Include:
Meeting sales targets and referral goals
Growth in service contracts and client revenue
Accurate CRM and documentation management
Positive referral feedback and client satisfaction
Why Join Us?
Be part of a values-based organisation making a real difference in people's lives
Supportive team and leadership environment
Competitive salary + vehicle + performance bonuses
Flexibility, autonomy, and a territory you can make your own
Ongoing training, development, and progression opportunities
How to Apply:
Ready to take your career to the next level while supporting your community? ClickApply Nowand submit your CV along with a short cover letter outlining why you're the ideal candidate for this role.
Hybrid work arrangements may be considered following the initial probation period, subject to meeting sales KPIs.
Learn more about Right at Home at www.rightathome.com.au
Only shortlisted candidates will be contacted.
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