Client Experience Assistant, Gold Coast

3 weeks ago

Gold Coast, Queensland, Australia Mosaic Property Group Full time
Client Experience Assistant - Gold Coast

Gold Coast
Property Management
Full Time

Are you a proactive and client-focused professional ready to assist the team with the management of a dynamic property portfolio while delivering exceptional service? We are actively looking for a Client Experience Assistant to join our team, who is dedicated to fostering long-term relationships with both clients and tenants.

ABOUT THE ROLE

This role centres on delivering high-value service to clients and tenants by aligning with the broader business vision and maintaining a consultative, proactive approach. It involves strategic problem-solving, relationship building with stakeholders and partners, as well as contributing to internal projects and initiatives.

Success in the position will also be tied to meeting operational standards, including compliance with internal policies and helping the team achieve key performance benchmarks. Overall, it's a dynamic role that blends advisory expertise, teamwork, and a passion for continuous improvement.

KEY RESPONSIBILITIES

  • Leasing: Oversee rental payments and address arrears swiftly, with clear, lawful communication and thorough updates to clients and management.
  • Routine Inspections: Assist the Client Experience Executive to conduct timely property inspections in line with procedures and legislation, document condition with photos and notes, and finalise reports promptly for client access.
  • Entry & Exit Reports: Assist the Client Experience Executive to complete detailed entry and exit inspections to bond refunds and property upkeep, ensuring all actions are documented and compliant.
  • Assist the Client Experience Executive to manage the rental portfolio and the further associated tasks as required.

WHAT WE'RE LOOKING FOR

Our ideal candidate is a high-level communicator who is customer-centric and proactive, as well as hold:

  • Experience: Hold relevant experience within the residential building operations, by-laws and basic facilities management. Proficiency and knowledge in using property management software is beneficial but not essential.
  • Exceptional Customer Service: A solutions-focused professional who cares for residents and is committed to delivering outstanding service.
  • Strong Communication: Clear, professional, and confident in both verbal and written communication, including formal notices.
  • Excellent Organisation: Highly organised with strong time management and attention to detail.
  • Proactive Mindset that takes initiative and holds commitment.
  • A team player who works well with internal teams and external stakeholders while managing tasks independently.

If you're passionate about efficiency, thrive in a fast-paced environment, and love turning challenges into opportunities, we'd love to hear from you

To apply, please send a detailed resume and cover letter explaining why you want to be a part of the Mosaic team to careers@mosaicproperty.com.au

#J-18808-Ljbffr

  • Trade and Partnerships Manager

    4 weeks ago

    Gold Coast, Queensland, Australia Experience Gold Coast Full time

    Trade and Partnerships Manager - Education (10 Month Maternity Leave Contract)Trade and Partnerships Manager - Education (10 Month Maternity Leave Contract)2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Join Us in Shaping the Future of the Education sector on the Gold CoastAbout UsAs an organisation,...

  • Trade and Partnerships Manager

    4 weeks ago

    Gold Coast, Queensland, Australia Experience Gold Coast Full time

    Trade and Partnerships Manager - Education (10 Month Maternity Leave Contract)Trade and Partnerships Manager - Education (10 Month Maternity Leave Contract)2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Join Us in Shaping the Future of the Education sector on the Gold CoastAbout UsAs an organisation,...

  • Radiologist - Specialist Consultant Gold Coast Qld

    2 weeks ago

    Gold Coast, Queensland, Australia South Coast Radiology Full time

    Radiologist - Specialist Consultant Gold Coast QLDJoin to apply for the Radiologist - Specialist Consultant Gold Coast QLD role at South Coast Radiology Radiologist - Specialist Consultant Gold Coast QLD1 day ago Be among the first 25 applicants Join to apply for the Radiologist - Specialist Consultant Gold Coast QLD role at South Coast Radiology Get...

  • Radiologist - Specialist Consultant Gold Coast QLD

    4 weeks ago

    Gold Coast, Queensland, Australia South Coast Radiology Full time

    Radiologist - Specialist Consultant Gold Coast QLDJoin to apply for the Radiologist - Specialist Consultant Gold Coast QLD role at South Coast RadiologyRadiologist - Specialist Consultant Gold Coast QLD1 day ago Be among the first 25 applicantsJoin to apply for the Radiologist - Specialist Consultant Gold Coast QLD role at South Coast RadiologyGet AI-powered...

  • Radiologist - Specialist Consultant Gold Coast QLD

    4 weeks ago

    Gold Coast, Queensland, Australia South Coast Radiology Full time

    Radiologist - Specialist Consultant Gold Coast QLDJoin to apply for the Radiologist - Specialist Consultant Gold Coast QLD role at South Coast RadiologyRadiologist - Specialist Consultant Gold Coast QLD1 day ago Be among the first 25 applicantsJoin to apply for the Radiologist - Specialist Consultant Gold Coast QLD role at South Coast RadiologyGet AI-powered...

  • Marketing And Engagement Manager

    4 weeks ago

    Gold Coast, Queensland, Australia Emmanuel College - Gold Coast Full time

    Join to apply for the Marketing and Engagement Manager role at Emmanuel College - Gold Coast 2 days ago Be among the first 25 applicants Join to apply for the Marketing and Engagement Manager role at Emmanuel College - Gold Coast Introduction:Join a community where faith forms the foundation of everything that we do — nurturing hearts, inspiring minds...

  • Gold Coast License Owner

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeBusiness Full time $80,000 - $120,000

    Expand Your Horizons as a License Owner in Gold CoastSpearhead our operations in Gold Coast, combining passion for football with business acumen.Responsibilities:Bring the Stranger Soccer brand to life by recruiting, training, and leading a small team of 2-3 persons and freelance Official Hosts.Identify prime slots at football venues to run Stranger Soccer...

  • Marketing and Engagement Manager

    3 weeks ago

    Gold Coast, Queensland, Australia Emmanuel College - Gold Coast Full time

    Join to apply for the Marketing and Engagement Manager role at Emmanuel College - Gold Coast2 days ago Be among the first 25 applicantsJoin to apply for the Marketing and Engagement Manager role at Emmanuel College - Gold CoastIntroduction:Join a community where faith forms the foundation of everything that we do — nurturing hearts, inspiring minds and...

  • Marketing and Engagement Manager

    3 weeks ago

    Gold Coast, Queensland, Australia Emmanuel College - Gold Coast Full time

    Join to apply for the Marketing and Engagement Manager role at Emmanuel College - Gold Coast2 days ago Be among the first 25 applicantsJoin to apply for the Marketing and Engagement Manager role at Emmanuel College - Gold CoastIntroduction:Join a community where faith forms the foundation of everything that we do — nurturing hearts, inspiring minds and...

  • Unlock Your Potential as a Gold Coast Accountant

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeAccountant Full time $90,000 - $120,000

    Intermediate Accountant Roles On The Gold CoastYour next career step is here.Opportunity OverviewWe offer exciting Intermediate Accountant opportunities with top accounting firms on the Gold Coast.Firm BackgroundCareer growth and competitive salariesClear pathways for career progression with a focus on long-term developmentCA and CPA support including study...