Customer Service Coordinator

4 days ago

City of Brisbane, Australia UniLodge Australia Pty Full time

Deliver exceptional service, support residents and contribute to a vibrant student community at UniLodge Park Central

Job Details

- Monday-Friday 9AM to 5PM

- Join a supportive team that champions your growth and development

- Attractive remuneration in line with HIGA

About the Role

Take charge of front desk operations as a Customer Service Coordinator and be the first point of contact for our vibrant student community. In this role, you will provide exceptional customer service, support residents through move‑ins and maintenance, and contribute to community initiatives to facilitate seamless operations.

Key Responsibilities

- Manage daily front desk operations, providing exceptional service to residents, tenants, and guests.

- Handle resident enquiries related to tenancy, wellbeing, and general needs, resolving or escalating issues as required.

- Oversee resident check‑ins/check‑outs and support leasing, inspections, and property management tasks.

- Liaise with maintenance, cleaning, contractors, and security to ensure seamless service delivery.

- Perform administrative tasks, including mail management, end‑of‑shift processing, and maintaining a professional reception area.

Skills & Experience

- Unrestricted Work Rights in Australia.

- Working with Children’s Check (Blue Card).

- Valid Certificate IV in Real Estate Practice (or be willing to obtain).

- Excellent communication skills and professional presentation.

- Previous experience in front office, reception, or hospitality environments (desirable).

Benefits

- Uniform Provided – Look sharp and feel confident on the job.

- Inclusive Culture – Collaborate with a diverse and engaging team.

- Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage.

- Company‑funded Flu Vaccinations – we’ve got your back during flu season.

- General Referral Bonuses – Up to $1,000 AUD/NZD for successful referrals.

Why the UniLodge Living Group

UniLodge is the leading student accommodation provider across Australia and New Zealand, with a growing portfolio of 130+ properties. We offer real opportunities to develop your career, make an impact, and help shape the future of student living.

Keen to make an impact in a fast‑paced frontline role? Take the next step in your career and apply now with your cover letter and resume to join UniLodge

Apply For Job

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