Customer Service Coordinator

2 days ago

City of Melbourne, Australia UniLodge Australia Pty Full time

Join our UniLodge team and help to create a friendly environment and great first impressions for our residents and visitors.

18th November, 2025

- Located at La Trobe University Bundoora Campus

- Genuine career opportunities for those with ambitions to grow

- Work within a supportive team, and grow your career at UniLodge

What role will you play

We’re seeking a passionate customer focused professional to join our Bundoora team as a Customer Service Coordinator (CSC), on a casual basis. If you enjoy a role that offers a bit of variety, can be both quiet and busy, and you’re okay to be on your feet, then please read on.

At UniLodge we provide a home away from home for our residents and we aim to hire staff who will champion fostering a safe, secure and healthy living environment for our student residents. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way, we still want to hear from you. This may be the first step to a new and exciting career path.

- Assist all prospective residents/residents and their guests in the most efficient and professional manner, exceeding expectations and delivering a high standard of customer service,

- Support a range of enquiries related to student residency, studies, general needs, and overall wellbeing,

- Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and

- Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).

What we’re looking for

- A background in reception or hospitality will provide you with a good grounding for this role

- A passion for delivering exceptional guest experiences

- Resilience and ability to work under high pressure, and a fast‑paced environment

- Excellent communication skills, both written and verbal

- High levels of computer literacy with ability to learn new systems

- Someone who exercises a “we care” attitude.

- Unrestricted work rights in Australia

- National Police Check (completed within last 3 months), at your own cost

- Working with Children’s Check (VIC)

What we can offer you

We can offer more than just a job—we support your growth and wellbeing. Enjoy company‑covered operational licensing costs, and clear pathways for career progression. We provide ongoing development through training and courses, and prioritise your wellbeing with support for mental, emotional, financial and physical health—including access to our Employee Assistance Programme.

Join a diverse, inclusive, and engaging team environment with recognition programmes, annual awards, and fun community initiatives. Plus, benefit from generous leave options, company‑funded flu vaccinations, referral bonuses of up to $1,000 AU, and exclusive staff rates at Essence Hotels and Apartments.

Are you ready to embark on a rewarding career?

If you think this role is the right fit for you, we would love to hear from you. We review applications as we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

Apply For Job

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