Platform Operations and Community Coordinator

4 weeks ago

Adelaide, Australia G'day Group Full time

About Us

G'day Group: Innovating hospitality across 300+ locations. Diverse roles in tech, finance, marketing & more. Dynamic, flexible environment promoting growth and wellbeing. Shape the future of travel Elevate your career here.

Our Benefits

- Health & Wellbeing: Flexible work, EAP, discounted health cover, BeWell program.
- Generous Leave: Parental, volunteer, study leave, plus option to purchase more.
- Development Focus: Leadership programs, training support, professional memberships.
- Employee Savings: Discounts on accommodation, experiences, salary packaging.
- ESG Commitment: Fostering a safe workplace, community support, and environmental protection through a five-year strategy.

Your New Role

This is a hands-on role where you’ll use internal systems and ops tooling to manage site listings, moderate content and support our engaged community. It’s broad, fast-paced, and full of moving parts. You’ll be working across functions, solving problems, and shaping how things work as we grow.

- Supply Management: Onboard, maintain, and optimize accommodation/experience listings, focusing on quality and discoverability.
- Partner Collaboration: Work with key supply partners to maintain quality and grow the marketplace.
- Community Moderation: Manage moderation systems for listings and user-generated content across various channels.
- Trust & Safety Automation: Collaborate with product and development teams to automate trust and safety workflows.
- Platform Operations & Strategy: Manage backend operations, drive supply-side strategy, and identify/address gaps to improve overall platform performance.

Your Skills and Experience

- Digital Platform Experience: Previous operations/administration experience in B2B or B2C digital platforms.
- Community Engagement: Skilled at moderating and engaging with user communities across various platforms.
- Adaptability: Comfortable working in a fast-paced, ambiguous environment with tight deadlines.
- Analytical Skills: Strong analytical abilities and experience with platform data, dashboards, and scenario modeling.
- Proactive & Efficient: Hardworking, curious, and focused on automation opportunities.

Join G'day Group

Disrupt, innovate, and ignite your career

Police check & driver's licence required for this role.

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