Customer Relationship Lead

Careers# Customer Relationship Lead (Western Australia)###### Team:Customer and Commercial###### Location:Perth###### Work Model:hybrid###### Work Type:Permanent**Hi, we’re PEXA**Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes.Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team.**About the role**As the Customer Relationship Lead (WA), you’ll work closely with key practitioner accounts—including Tier 1 and strategic partners - to build strong, purposeful, and value-driven relationships. You’ll be the trusted face of PEXA in the WA practitioner market, understanding customer needs, advocating on their behalf, and ensuring they receive exceptional service at every stage.This role is hands-on and highly collaborative. You’ll support customers through growth opportunities, deliver insights that drive better business outcomes, attend and represent PEXA at industry events, and champion new product enhancements and pilots. You’ll play a vital part in strengthening PEXA’s presence and impact in WA, working closely with internal teams and external stakeholders such as Law Societies and AICs.**Key responsibilities**- Build and maintain trusted, productive relationships with key practitioner customers to drive loyalty, retention, and satisfaction.- Conduct proactive customer meetings and account reviews aligned to retention strategies.- Understand customer business needs and identify opportunities to increase utilisation of PEXA products and services.- Provide tailored operational reports, insights, and updates on enhancements and new products.- Canvass new customers and convert leads in line with set targets.Manage and resolve customer issues as the first point of escalation, ensuring timely follow-through.- Advocate for customers internally and contribute to product and platform feedback loops.- Champion PEXA’s brand at industry events, pilots, and workshops.- Collaborate closely with internal teams including Customer Solutions, Product, Sales, Performance, and Operations.- Support the General Manager, Practitioners as required.**What you’ll bring**- Proven experience in relationship management, ideally within FinTech, PropTech, or related environments.- Legal or conveyancing background (highly regarded).- Strong commercial acumen and ability to identify problems and promote effective solutions.- Excellent communication and negotiation skills with a growth mindset.- Ability to understand complex customer issues and drive resolution with confidence.- Demonstrated ability to articulate product value propositions.- Current driver’s licence and willingness to travel.**Who you are**- Customer-centric and relationship-driven.- Positive, proactive, and solutions-focused.- Confident communicator with strong attention to detail.- Someone who thrives in collaboration and isn’t afraid to challenge or ask questions.- Passionate about networking and building meaningful connections.**A career at PEXA starts with you**If you think you have the required skills, an appetite to learn and would be a great fit, we’d love to hear from you – even if you don’t tick all the boxes. At PEXA we support your growth and help you discover your full potential.**Why join us**• Quarterly wellness days to recharge• Four weeks workcation per year - work from an approved country• Take the opportunity to purchase up to four weeks additional annual leave per year• Learn from the best and upskill with PEXA Academy certifications and grow your career**Our commitment to our people and a better future**At PEXA we want you to embrace your best self each day, creating an environment where everyone can contribute and participate, so that every person can reach their full potential. We want our people to feel equally valued, supported and celebrated. With market-leading benefits that make a difference, we’re committed to supporting individuals, families and carers. Your culture, gender, sexual orientation, language and other attributes make you unique We couldn't be prouder to have a team that reflects the richness of our wider community.We're a proud Circle Back Initiative Employer and commit to responding to every applicant.**Stay Connected**A career at PEXA is exciting, challenging and rewarding, and we’re always on the lookout for talented individuals to join the team. You can learn more about life at PEXA on our and too.
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