Relationship Manager

**Hi, we’re PEXA**
We know you’ll Google us before applying, so let’s keep this brief. PEXA revolutionised the way that property is settled in Australia, turning a paper-based process into a digital one. Our solution is a world-first, with over 500 people across Australia and an expanding international team, we’re helping 20,000+ families into their homes each week.

We’re passionate about solving problems for our customers - always striving to set the standard for how property is bought and sold. Being awarded as one of the best places to work in Australia is a recognition of our culture and commitment to innovation, customers and our community.

We’re growing fast, that is where you come in.

**Why become a PEXArian?**
Great question Being a PEXArian is so much more than just a job. We’re a passionate, motivated and unashamedly enthusiastic bunch at PEXA - we love what we do and we’re proud to admit it Creating brilliant experiences for our members and their clients wouldn’t be possible without ensuring we deliver an exceptional employee experience.

**Here’s a snapshot of what your life at PEXA could look like**:
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Your growth: *
We encourage you to hit your personal and professional learning and development goals with our tailored programs and tools.

**Your wellness**:
We care about your holistic wellbeing - take advantage of our ergonomic environment, a fully stocked kitchen, four wellness days, a $250 wellness subsidy as well as lunch and learn sessions to support your financial wellbeing.

**Your work/life blend**:
We know that work is just one aspect of your life - we want to help you create your ideal work/life blend, rather than squeezing in life around work.

**Your family**:
With a range of benefits aimed at supporting your family including access to a subsidised school holiday program, when we say, ‘welcome to the family’, we really mean it

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A day in the life: *

We are looking for a relationship manager who will work closely with our members to provide ongoing relationship management. Our relationship managers are expected to look for opportunities to support and grow their client base by understanding their client’s needs, creating brand awareness, and participating in industry networking, converting new leads, and exercising leadership in pilots and workshops on enhancements and releases when they arise.

**Key Accountabilities**:

- Maintain trusted, effective and productive relationships with an assigned group of customers to ensure retention, & satisfaction with the organization and its service levels.
- Develop relationships with customers, understanding the customers business needs to drive utilisation and grow customer base
- Drive increased utilisation of our products and services as measured by set targets
- Provide information ongoing to customer base on enhancements, functionality and new products
- Planning and conducting appointments & communications with customers to assist retention strategy and to ensure their customer base is across any new features, releases and products that develop
- Canvass potential customers, converting leads as measured by set targets
- Proactively convert leads in an efficient manner, as measured by set targets
- Support the organization at industry events
- Represent a knowledgeable, efficient and professional image of the organization to target markets by handling business in a respectful and professional manner.
- Advocate and deliver data insights, to drive behaviour and innovation in our member’s businesses.
- Act as a feedback conduit between our member base and internal teams.
- Support and close out customer feedback - Core platform & product feedback loops
- Support the Executive Manager SA and WA on an as needs basis

**Skills and Experience**:

- Background in relationship management, preferably in a FinTech, PropTech organisation is desirable
- Legal/Conveyancing background desirable
- Must have current drivers license and be willing and able to travel
- High aptitude and ability to identify business problems & promote solutions
- Strong ability to understand and work through customer issues to resolution
- Strong ability to influence and negotiate with a growth mindset
- Demonstrated ability in articulating product offering, value propositions and tracking against progress

**Key Attributes**:

- Customer centric approach
- Positive and proactive attitude
- Excellent verbal and written communication skills
- Strong attention to detail
- Ability to work collaboratively
- Strong prioritisation and organisational ability
- Confident to challenge and question
- Passion for networking and building sustainable relationships

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Sounds like you?*