Customer Care Consutant

4 weeks ago

Albany, Western Australia Wesfarmers Industrial & Safety Full time
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, solution-focused environment? Blackwoods is seeking a Customer Care Consultant to join our dedicated Mega Mining team, supporting one of our most significant customer relationships.

What You'll Do

As a Customer Care Consultant, you'll be at the heart of our customer operations, ensuring our Mega Mining clients receive outstanding service every time. You'll:

- Resolve customer enquiries via phone and email with urgency and care
- Expedite orders and manage exceptions to meet delivery expectations
- Proactively identify service improvements and escalate issues effectively
- Balance customer needs with business goals to get the best result
- Stay up to date with systems, processes, and product knowledge
- Champion Blackwoods' values in every interaction

What You'll Bring

- Minimum 2 years of customer service experience
- Strong communication and problem-solving skills
- A proactive, resilient, and team-oriented mindset
- Motivation to deliver exceptional service outcomes
- Experience in telephony and product knowledge (desirable)

What's in it for you

At Blackwoods, we're bold, open, and customer-first. We value integrity, accountability, and teamwork. You'll be part of a supportive environment where your contributions matter and your growth is encouraged.

- Defined pathway of development and upskilling for your future
- Be part of a supportive and collaborative team
- Discounts to Wesfarmers retailers (Bunnings, Kmart, Officeworks, OnePass)
- Make a real impact on customer experience and operational efficiency
- Enjoy flexibility in your work location and a role that offers variety and growth
- Long term incentives through the Wesfarmers Share Plan
- Subsidised parking options at office

Next Steps

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

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