Customer Fulfilment Specialist

Love helping customers and enjoy a hands-on role? This could be the job for you

We are looking for a motivated and reliable Customer Fulfillment Specialist to join our Albany branch. This is a varied role where you'll be the friendly face at the trade counter while also supporting smooth and efficient warehouse operations.

About us

Since 1969, M&B Sales Pty Ltdhas been a trusted name in Western Australia's building industry, proudly delivering expert advice, exceptional service, and quality hardware solutions for residential and commercial projects. We're locally committed and nationally backed — with 50% ownership by Mitre10 Australia, part of the Metcash Group, Australia's leading wholesale distribution company. Metcash is an ASX Top 100 listed business with revenue exceeding $18 billion in FY24, providing us with the scale, strength, and resources to continue growing and delivering for our customers.

In this role, no two days are the same. You will:

• Deliver outstanding service to all customers, ensuring every interaction is positive and professional
• Assist customers at the trade counter with sales, product advice, and tailored solutions
• Accurately process sales transactions and handle customer inquiries with a solution-focused approach
• Pick, check, pack, and dispatch orders with care and precision
• Safely load and unload deliveries and operate forklifts (training/licensing support provided if required)
• Maintain a clean and well-organised trade centre, warehouse, and yard
• Assist with inventory management, stock receipting, and regular stock counts
• Support the Branch Manager and wider team with operational duties as needed

We're looking for someone who thrives in a busy, customer-focused environment. You will bring:

• Previous experience in customer service or sales (ideally in a trade, warehouse, or distribution setting)
• A friendly, approachable manner and excellent communication skills
• Strong attention to detail and a proactive, "can-do" attitude
• The ability to work well in a team and pitch in wherever needed
• Physical fitness to handle lifting and loading products safely
• A forklift licence (or willingness to obtain one – we can help with training)

At M&B, our values are at the heart of everything we do: Customer Focus, Innovation, Fair Play, and Passion to Win. You'll be joining a company with over 50 years of history and a strong reputation in the industry. At our Albany branch, you'll enjoy being part of a supportive team that values safety, quality, and looking after one another.

We offer:

• Competitive wages plus staff discounts on products
• Ongoing training and career development opportunities
• A secure role in a well-established WA business
• A friendly team environment where your efforts are recognised and valued

This role is perfect for someone who enjoys both customer interaction and hands-on warehouse work, with opportunities to learn and grow in a supportive environment.

Apply now

Apply via SEEK, alternatively send your resume and cover letter to COB Thursday 11th September 2025. Resumes will be reviewed on a rolling basis so apply now

Please note that the final stages of our recruitment process require completed Background & Assessment Checks. This includes a current police clearance (issued within the last six months), checks on documentation and references which verify your identity and qualifications, and a medical assessment.

We're dedicated to fostering diversity and inclusion in our workplace and are proud to be an equal opportunity employer. Joining our team means becoming part of something bigger, a company that actively promotes diversity, champions charitable causes, and supports environmental efforts. We welcome applications from individuals of all backgrounds, including First Nations. If you have any specific support or access needs, please don't hesitate to inform us when you apply. Rest assured; your personal information will be handled with the utmost confidentiality in accordance with applicable privacy laws.